Direct Express U.S. Direct Express GET OUT WHILE YOU STILL CAN!! Internet, Georgia
*Author of original report: Follow Up Run from Direct Express
*Consumer Comment: Direct Express Consumer
OK where do I begin.....I have had a direct express card for a little over a year and have had no problems....Until I called to check my balance the other day on 2/3/2013 and it was $39 dollars less than it was suppose to be.....So I called them the next day to figure out what went wrong....I was then informed by a young lady that a credit montoring company charged me this charge on 2/1/13....THATS IMPOSSIBLE...I am not monitoring my credit, this is a fraud charge....I asked what can I do....She then froze my account and said call me back when you get near an ATM....I did!!! I waited 3 hours on hold for someone and got a guy name CEASER and he kept stating he was level 2 whatever the hell that means.....He was the rudest person I have ever dealt with that works in Customer Service....He began to argue with me and at one point I screamed at him asking ARE YOU GETTING SMART WITH ME???? Look here bud...I began to tell him that I would just cancel this card altogether and he said NO you cant SS doesnt send paper checks anymore...Just like that trying to taunt me...I know he probably deals with many people he may can treat like that but Im not the one....I am waiting for my replacement card to arrive in a couple of days and CEASER and ALL of Direct Express can try and scam someone else now....I will be calling SS and switching to A REAL bank immediately....I dont even really care about the $39 dollars just as long as I dont EVER have to deal with these people again.....BEWARE BEWARE BEWARE!
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