- Report: #1116534
Report - Rebuttal - Arbitrate
Complaint Review: Direct Express
Direct ExpressP.O.Box 245998 San Antonio, Texas USA
Direct Express US Direct Express No way to contact Direct Express San Antonio Texas
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When I tried to use my Direct Express card today, it was declined. I called the customer service number on the back of the card, entered my card number, and was told my card had been deactivated. The message said to enter my SS# for additional information. When I did this I was told that the new card THAT I HAD REQUESTED today had been issued and that I would receive it within 5 to 10 business days. It also said that my funds on the deactivated card would be transferred to the new card. BUT I was disturbed by this because I had not requested a new card. UNFORTUNATELY, there is no way to get through to a human being at Direct Express unless you have an active card number. They have no email address listed on the site. The only address listed is for regular mail. I don't know how to get a message to them that I did not request a card change. I don't know where or who this new card is going to, when or if I will be able to access my money.
This report was posted on Ripoff Report on 01/18/2014 04:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Express/San-Antonio-Texas-78224-5998/Direct-Express-US-Direct-Express-No-way-to-contact-Direct-Express-San-Antonio-Texas-1116534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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