• Report: #1116534

Complaint Review: Direct Express

  • Submitted: Sat, January 18, 2014
  • Updated: Wed, May 07, 2014

  • Reported By: Cyn160 — Barrington New Jersey
Direct Express
P.O.Box 245998 San Antonio, Texas USA

Direct Express US Direct Express No way to contact Direct Express San Antonio Texas

*Consumer Comment: A little help

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When I tried to use my Direct Express card today, it was declined. I called the customer service number on the back of the card, entered my card number, and was told my card had been deactivated. The message said to enter my SS# for additional information. When I did this I was told that the new card THAT I HAD REQUESTED today had been issued and that I would receive it within 5 to 10 business days. It also said that my funds on the deactivated card would be transferred to the new card. BUT I was disturbed by this because I had not requested a new card. UNFORTUNATELY, there is no way to get through to a human being at Direct Express unless you have an active card number. They have no email address listed on the site. The only address listed is for regular mail. I don't know how to get a message to them that I did not request a card change. I don't know where or who this new card is going to, when or if I will be able to access my money.


This report was posted on Ripoff Report on 01/18/2014 04:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Express/San-Antonio-Texas-78224-5998/Direct-Express-US-Direct-Express-No-way-to-contact-Direct-Express-San-Antonio-Texas-1116534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A little help

AUTHOR: Ronni Van - ()

My experience is that Direct Express's so-called Fraud Services Department is trigger-happy about putting freezes on on accounts.  You can try to reach them using their number 1-888-545-5577, but be prepared, make sure your phone battery is up to a two-hour wait, have some food handy, go to the bathroom before hand...  

Or you can write to P.O. Box 245998, San Antonio, TX 78224-5998, which probably won't do any good either.  I've had better luck calling the Direct Express Customer Service number on the back of the card, it's a long wait, but the phone is eventually answered.  

Incidentally, I check my Direct Express online daily and in more than two years, I've never had a transaction I didn't initiate; the way I'm losing money is by having to replace my card every time some fraud-happy jerk in Texas hiccups.

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