- Report: #1172051
Report - Rebuttal - Arbitrate
Complaint Review: Direct Express
Direct ExpressNationwide USA
Direct Express Comerica Direct Express allowed someone in Georgia to get a replacement debit card for me and they drained my account. San Antonio Texas
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I am a 66 y.o. single female on Social Secuirty. My check is sent to Direct Express and put on a debit card each month. At the first of this month I went to purchase a money order for my rent and my card was declined stating "invalid card". After three attempts I went home and checked my account online. It said I had $3.84 in my account. My statement showed nine withdrawals at two ATM's in Georgia which amounted to $1179.00. I live in Washington. I immediately contacted Direct Express to find out how this had happened. They informed me that on the 27th of July a person contacted them stating they needed a replacement card using my name and they wanted to change my address to a town in Georgia. Direct Express did send the person a replacement and charged my account $4.00 for the replacement card and $13.50 for expedited mailing. By the 1st of August they received the card and took $1179.00 out of my account. Direct Express stated they would dispute the charges and they said they would sent me a questionnaire which I needed to return in 3-5 business days. I had to fax them 2 pieces of ID and a current utility bill with my name and address on it. I did everything they told me to. When I didn't receive the questionnaire I contacted Direct Express and told them I had not received the questionnaire and they said they would send me another one which I also never received.
I went ahead and sent a letter of complaint to Direct Express in San Antonio, Texas which they received on the 15th of August. I have contacted Direct Express almost daily and have been hung up on, told I could not talk to a Supervisor, told there was no number that I could call at the dispute center and just given the run around. The customer service representatives have been very rude to me and treated with disrespect. I still have not heard a word from Direct Express and cannot get any answers. I was told about "provisional credit" but have not been able to get this. They said "if I qualify". I asked what the qualifications were and they stated there were no specific qualifications, it was up to the investigators. Now they say I qualify but have not gotten it because the investigators might decide not to give it to me. I have not been able to pay my rent this month or pay any bills. I am getting threatened with my power being shut off and my phone. The people at Direct Express could care less. I did nothing wrong here and I am being treated like a criminal. I think the government should look into Direct Express because I am beginning to think this was an inside job. I don't know if this has happened to anyone else but this has caused a lot of problems for me. I cannot get anyone to help me and I do not know what to do. Who knows if I will get my money next month of not. It took someone only four or five days to turn my world upside down and I have been fighting with Direct Express all month and cannot find out anything. I do not understand how Direct Express can allow someone to get my card and withdraw all my money and then treat me like they have and they don't care. I hope Social Security really looks at this company and reevaluate who they send our money to.
This report was posted on Ripoff Report on 08/24/2014 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Express/nationwide/Direct-Express-Comerica-Direct-Express-allowed-someone-in-Georgia-to-get-a-replacement-de-1172051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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