- Report: #759305
Report - Rebuttal - Arbitrate
Complaint Review: Direct Gardening
Direct Gardening1704 Morrisset Dr Bloomington, Illinois United States of America
Direct Gardening Inconsistant guarantees given by customer service, refused refund. Bloomington, Illinois
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By June 30th nothing had sprouted or grown so I emailed customer care. I was told to return the original shipping label along with a letter stating which plants did not grow and they would replace the plants. I did as requested. They have a refund policy of 14 days. It is impossible to tell after 2 weeks if the plants will grow so their refund policy is a joke. When I emailed to see about my replacements/refund I was emailed back saying that it was to late to issue either. Besides, I do not want any replacements as they would be no better than the originals.
I informed them I would be filing a report with the Attorney General and the BBB in their area.
Do not under any circumstances by from this company.
This report was posted on Ripoff Report on 08/01/2011 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Gardening/Bloomington-Illinois-61704/Direct-Gardening-Inconsistant-guarantees-given-by-customer-service-refused-refund-Bloo-759305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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