- Report: #936277
Complaint Review: Direct Gardening
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| Direct Gardening 1704 Morrissey Drive
Internet United States of America |
|
Direct Gardening House of Wesley eroyaldutch.com This company and its associates are FRAUDS! Internet
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I ordered a "Peace Rose" from them, for $7.98 plus $9 shipping.
I waited and waited and 4 weeks later, the rose arrived - dead! The canes were all black and the roots dried up. I planted it anyway, watered and fertilized it but it never grew.
When I contacted them I was told to mail back the DEAD plant and the original shipping label to receive a refund of the plant price only.
It is my contention that they are cheating customers by requiring them to return dead plants at the customer's expense in order to receive a refund . And if you discarded the original shipping label, you are out of luck.
It would cost me more to mail the dead plant back to them than I would get for a refund. That is unreasonable and I believe they know that. I offered to send them a photo of the dead plant and the original shipping label which was reasonable, but they refused.
I filed a complaint with BBB and Consumer Affairs in IL.
Finally, Consumer Affairs contacted them and they agreed to refund the purchase price of the plant if I returned the original shipping label which I had fortunately kept. I am still awaiting said refund.
Other reputable nurseries will issue a refund if you simply ask for it.
Be warned that there are multiple complaints against Direct Gardening et al. Order from them at your peril!
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This report was posted on Ripoff Report on 09/03/2012 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Gardening/internet/Direct-Gardening-House-of-Wesley-eroyaldutchcom-This-company-and-its-associates-are-FRAU-936277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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