- Report: #936277
Report - Rebuttal - Arbitrate
Complaint Review: Direct Gardening
Direct Gardening1704 Morrissey Drive Internet United States of America
Direct Gardening House of Wesley eroyaldutch.com This company and its associates are FRAUDS! Internet
I ordered a "Peace Rose" from them, for $7.98 plus $9 shipping.
I waited and waited and 4 weeks later, the rose arrived - dead! The canes were all black and the roots dried up. I planted it anyway, watered and fertilized it but it never grew.
When I contacted them I was told to mail back the DEAD plant and the original shipping label to receive a refund of the plant price only.
It is my contention that they are cheating customers by requiring them to return dead plants at the customer's expense in order to receive a refund . And if you discarded the original shipping label, you are out of luck.
It would cost me more to mail the dead plant back to them than I would get for a refund. That is unreasonable and I believe they know that. I offered to send them a photo of the dead plant and the original shipping label which was reasonable, but they refused.
I filed a complaint with BBB and Consumer Affairs in IL.
Finally, Consumer Affairs contacted them and they agreed to refund the purchase price of the plant if I returned the original shipping label which I had fortunately kept. I am still awaiting said refund.
Other reputable nurseries will issue a refund if you simply ask for it.
Be warned that there are multiple complaints against Direct Gardening et al. Order from them at your peril!
This report was posted on Ripoff Report on 09/03/2012 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Gardening/internet/Direct-Gardening-House-of-Wesley-eroyaldutchcom-This-company-and-its-associates-are-FRAU-936277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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