• Report: #1047017

Complaint Review: Direct Jail Calls

  • Submitted: Mon, April 29, 2013
  • Updated: Mon, April 29, 2013

  • Reported By: Eve — Cedar Park Texas
Direct Jail Calls
Internet United States of America

Direct Jail Calls RIP OFF~ SCAM~ LIES~NO REFUND~ HORRIBLE SERVICE Internet, Internet

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ON MARCH 8TH I EMAILED DIRECT JAIL CALLS IMMEDIATELY
AFTER MY SERVICE WAS BLOCKED AND I WAS NOT ABLE TO RECEIVE CALLS FROM MY LOVED
ONE:

MIND YOU I WAS ABLE TO USE THIS SERVICE IF ANY THING MAYBE 4
TIMES BEFORE I WAS BLOCKED OFF COMPLETLEY

Direct
Jail Calls <support@directjailcalls.com>
Mar 5
to me
Thank you for
your order!
order Information Merchant: Direct Jail Calls Description: Monthly1 ID: 45  Billing
Information  Shipping  Information
Total: US $48.99  MasterCard  Date/Time: 5-Mar-2013 18:19:47 EST


PLEASE CANCEL MY SERVICE ASAP; I WANT A REFUND AS WELL.
SHOULD HAVE KNOWN TODAY WHEN I COULD NOT LOG IN TO SEE "MY SO CALLED
ACCOUNT" THIS SERVICE WAS NOT LEGIT!

YOUR HELP IN THIS MATTER IS GREATLY APPRECIATED!!

FAKE NUMBER: 325-2**-****

anonymous~

THANK YOU!!!!

ALONG WITH MY EMAIL TO DIRECT JAIL CALLS I
SENT THEM MY TRANSCRIPT BETWEEN MYSELF AND SECURUS


  Eric: Thank you for
contacting Securus Correctional Billing Services.  My name is Eric. How may I help you?

 Eric: I'd be happy to
see why the account is blocked today.

anonymous: why is there a block on my acct?
 anonymous: thank
you..
 Eric: Unfortunately
we are showing that remote call forwarding has been detected on the line and
the phone number has been blocked.

 Eric: For security
reasons, we do not allow calls to go through call diverters. Calls from jails
need to be secure and investigators need to be able to audit and track calls to
recipients; therefore, there are strict rules about how calls can be routed
outside of correctional facilities. We have detected that you are using a call
diversion scheme to terminate calls; therefore, your usage has been
blocked. 

 Eric: To unblock the
number you can fax a copy of your telephone bill to Securus at 972-***-****.
Please allow up to 2 business days for the block to be removed.

 Eric: Is there
anything else I may assist you with at this time?
 Eric: Do you have a
need for further assistance?  If no
response is received within 30 seconds, this chat session will end.
 anonymous: Ok so I
can
anonymous: not get calls for 2 days? I was unaware of this
 Eric: That is
correct. Once the bill is received the block will be removed within 2 business
days.
anonymous: what does terminate calls? I signed up for a
service that I thought was helping me save money..oh no
anonymous: what kind of bill? I am using my cell..
anonymous: I had no idea...oh my
 Eric: Unfortunately
those services use call diverters and they are not allowed. It must be your
cell phone bill for the number 325-***-****
anonymous: wow..had no idea I got scammed
anonymous: My number is ***-***-**** they co. gave me a
local number to help with the savings on the calls..
anonymous: or so I thought my number is ***- that has been
my number for over 10 years
 Eric: Unfortunately
those number will not work with our systems. You will have to be using your
physical number to accept the calls.

anonymous: Ok...again I had no idea..so I do not have a bill
with a 325 number just my bill for my ***- number
 anonymous: so what do
I do now?
 anonymous: Uggh
 Eric: I can add your
number to the account to receive calls. The loved one will need to call
directly to your telephone number.
anonymous: OK...can you PLEASE REMOVE THAT other number..or
do i need to do that??
 Eric: I have removed
the number.
 Eric: One moment
please.
anonymous: OMG I am soooo angry I cant believe this..THANK
YOU SO much for your help
 anonymous: ok
 Eric: I have removed
the number and added the funds to the number 361*******
anonymous: again thank you sooo much for your help today...
anonymous: after i get my 
correct number to my daughter when can she call?
 Eric: She can call
the number within 24 hours or less.
anonymous: Ok...you have been awesome. Thats all That I
needed today. Have a nice evening!
 Eric: Thank you for
contacting Securus Correctional Billing Services. I hope that I have addressed
all of your needs.
 COMING SOON, Securus will be offering a new improved account
management and payment experience online! 
Stay tuned for more information in the coming weeks! Have a great day.
anonymous: Thx!
 Eric has
disconnected.

NOW HERE WE STILL ARE APRIL 29TH
2013~


This is a bogus service and I am about to start posting this
And my converstion with Securus all OVER THE INTERNET!!! I WANT A REFUND AND I
WANT MY EFFING

 SERVICE CANCELED
IMMEDIATELY!! IF I DO NOT GET MY REFUND...AS I SENT MY EMAIL ON MARCH 8, 2013
TO CANCEL THIS SHITTY SERVICE AND WAS CHARGED AGAIN.,..THIS IS A SCAM AND I
WILL START MAKING CALLS

TO THE BETTER BUSINESS BUREAU TODAY!!!!!!!


THE ACCOUNT IS UNDER anonymous
361-***-****!!!!!!

 I HAVE HAD ENOUGH OF YOUR SHITTY LIES AND SERVICE.

 
YOUR WEBSITE STATES:

CANCELLATIONS

 how do I cancel with Direct Jail Calls? It is very simple
and easy.

 When you no longer need services with us send an email to
us.
Send it to: cancel@directjailcalls.com 

 you will not be billed any longer AFTER the email is dated.

 We save every email in our servers. This protects you and
the date that cancellation was requested. PLEASE NOTE that there are NO REFUNDS
once service has been installed. You can cancel future service without any
issue but, we have done our jobs and incurred the cost to set-up and install
your services.


to direct jail calls:

YOUR WEBSITE STATES:

CANCELLATIONS

 

 

How do I cancel with Direct Jail Calls? It is very simple
and easy.

 

When you no longer need services with us send an email to
us.

 

Send it to: cancel@directjailcalls.com

 

you will not be billed any longer AFTER the email is dated.

 

 

We save every email in our servers. This protects you and
the date that cancellation was requested. PLEASE NOTE that there are NO REFUNDS
once service has been installed. You can cancel future service without any
issue but, we have done our jobs and incurred the cost to set-up and install
your services.

 

ON MARCH 8TH I SENT AN EMAIL TO CANCEL SERVICES AND WOULDN'T
YOU KNOW BEEN CHARGED AGAIN....I WANT A REFUND FOR MY LAST CHARGE. I
"CANCELED" MY SERVICE WITH AN 
EMAIL AS YOUR STUPID SITE SAYS TO DO AND WAS CHARGED AGAIN....

 

THEIR RESPONSE TO ME:TODAY APRIL 29th
, 2013

 

Cancel County Jail
Call

11:21 AM (23 minutes ago)

 

to me:

Make all the calls you want... REFUND
DENIED!!!!!!!!!!!!!!!!!!!!

 

DON'T DO IT...AS DESPERATE AS YOU WILL BE
TO TALK TO YOUR LOVED ONE DO NOT I REPEAT DO NOT USE THIS SERVICE!!!

This report was posted on Ripoff Report on 04/29/2013 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Jail-Calls/internet/Direct-Jail-Calls-RIP-OFF-SCAM-LIESNO-REFUND-HORRIBLE-SERVICE-Internet-Internet-1047017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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