- Report: #197611
Report - Rebuttal - Arbitrate
Complaint Review: Direct Merchants Bank
Direct Merchants BankPO Box 5241 Carol Stream, Illinois U.S.A.
Direct Merchants Bank Payoff for a card was not accurate a bunch of thieves Carol Stream Illinois
*Consumer Suggestion: What did the balance consist of?
*Consumer Comment: Hmmmm
*UPDATE EX-employee responds: Read
I was given a payoff that was supposedly good thru the end of May.(and I asked several times if it was the true amount...answer was yes...both times)
Did a phone payment that same day...for the full amount that I was given.
Asked again before we ended the conversation.
"0 balance now?"
"Yes sir...0 balance".
Today...we get a bill saying we still owe $308.00.
I called and was told that the previous payoff figure was not the actual amount owed.
Apparently I'm supposed to pay for their error.
All the info from this transaction will be forwarded to our State Attorney General...Charlie Grist----
What a bunch of thieves.
This report was posted on Ripoff Report on 06/22/2006 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Merchants-Bank/Carol-Stream-Illinois-60197/Direct-Merchants-Bank-Payoff-for-a-card-was-not-accurate-a-bunch-of-thieves-Carol-Stream-I-197611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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