December 24, 2001
Direct Merchants Bank
P.O. Box 60142
City of IND, CA 1716-0142
To Whom It May Concern:
RE: CLOSED ACCOUNT# XXXX 1009 4905 XXXX
I want you to read this letter very carefully, as the next time it will come from my lawyer.
First of all, do not sent me any more bills, as I no longer have an open or active account with you. I closed my account more than 4 months ago. You applied my $100.00 secured deposit to my balance and closed my account as requested.
You then proceeded to charge me monthly fees for being late and over the limit on a CLOSED ACCOUNT in an attempt to FRAUD and RAPE me. Then you begin a series of harassing and threatening letters from your own in-house collection agency. You people would clog my voice mail with phone calls day after day after day, causing me undue stress and aggravating my stomach ailments. And if that weren't enough, you would continue to send me monthly bills with charges that I did not incur as my ACCOUNT WAS CLOSED!
I attempted to contact you via your website, but it said it did not recognize my account or password which was proper as my ACCOUNT WAS CLOSED! Then I received a letter from you offering me the opportunity to settle my account for 60% of the balance, which you incorrectly stated as being $717.70. This amount was not and is not accurate as I closed my account with a balance of $547.00 remaining. YOU IGNORANT PEOPLE are the ones who insanely continued to charges me fraudulent charges, so you could say I owed more, thus make the settlement offer seem fair.
I again attempted to contact you via phone and you transferred me to the collection agency and I spoke with Sandra on or around 12-01-01. She told me the 60% offer on the balance of $547.00 was acceptable and I immediately sent a check for $300.00 to: P.O. Box 22128, Tulsa, OK 74121-2128 that week. I advised you in writing that by accepting and cashing my check, you would honor you commitment to cease any further collections of the remaining %40 and leave me the f*** alone. I also, sent copies of the signed document indicating the above to: The Payment center, Nationwide Credit, my credit counselor and the BBB. Well, I checked with my bank and my check was cashed, matter settled.
Then today, on Christmas Eve, I received another bill from you indicating that I still owe, more fraudulent late and over the limit charges, erroneous finance charges, minimum payment due charges, and a balance, which should not even exist! When I sent you my check for $300.00 of my hard a*s goddamn money, and you CHASHED IT, you legally accepted the terms of my offer, which was based on your offer.
So, let me attempt to simplify this in a way you incompetent people can understand: YOU WILL NOT RECEIVE ANOTHER d**n DIME FROM ME! PERIOD! End of story, end of account, end of relationship with Direct Merchants Bank. And if I receive any further, correspondence or phone calls from you, I will pursue this matter to the likes of which you have yet to even comprehend. Had I known that you were a fraudulent company that would try and screw me, I would have kept my $300.00 and Christmas shopped for my own child, instead of allowing my hard earned dollars to shop for yours! Thank you for ruining our Holiday..
I attempted to do the right thing and am still getting f***ed over by you people. But let me assure you it is an attempted because I will not be harassed, abused, used or mistreated this way. DO NOT BOTHER ME ANYMORE. My account is closed, there is NO BALANCE, there are no late charges, there are no over-the-limit-fees, and there is no reason for you to contact me. You have my final payment of $300.00 and my bank has the cashed check endorsed by you. Therefore, any further references to this account had better reflect a ZERO BALANCE!
This world is full of people who make a living off robbing other people. Companies like Direct Merchants Bank misrepresent themselves so they can prey on people like me. You claim that you are here for the customer and then you F*** the customer. You claim to offer settlements to help the customer get back on the right track, and then you F*** the customer. You are just like another company that comes to mind when I think of Direct Merchants Bank, that company, just like you, screwed people, lied and misrepresent themselves. That company stole from the hands that fed them, that company prided itself on what later turned out to be lies and deceit, that company is ENRON and your company is an ENRON in the making.
I regret that I was ever associated with Direct Merchants Bank and if you bother me again, I will use every News, TV, Internet, and Media venue to make sure people know how you have treated me. And, then I will let my lawyer handle the rest.
La Habra, CA