• Report: #62388

Complaint Review: Direct Merchants

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  • Submitted: Mon, June 30, 2003
  • Updated: Tue, August 19, 2003

  • Reported By:Macon Mississippi
Direct Merchants
Tulsa OK Tulsa, Oklahoma U.S.A.

Direct Merchants Bank ripoff Tulsa Oklahoma

*UPDATE Employee: Tracy's Reage ..Sometimes, even we make mistakes.

*UPDATE Employee: Tracy's Reage ..Sometimes, even we make mistakes.

*UPDATE Employee: Tracy's Reage ..Sometimes, even we make mistakes.

*UPDATE Employee: Tracy's Reage ..Sometimes, even we make mistakes.

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Direct Merchants Bank "reage" ripoff Tulsa Oklahoma .....

I was offered a "re-age" program with the understanding that I would set up three monthly payments on draft and after the third payment the account would become current and there would be no collection calls during this process.

After three months account was not current and calls never stopped. Now all I get is that they are "sorry". The person did not set the account up correctly to reage therefore I am still paying 39.00 late fee and no one will fix it.

Tracy
Macon, Mississippi
U.S.A.

This report was posted on Ripoff Report on 06/30/2003 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Merchants/Tulsa-Oklahoma-74121/Direct-Merchants-Bank-ripoff-Tulsa-Oklahoma-62388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Tracy's Reage ..Sometimes, even we make mistakes.

AUTHOR: Paul - (U.S.A.)

Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU.

Sometimes, even we make mistakes.

A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00.

The computer system is not perfect either and sometimes cardholders are called when they are on a program.

Both mistakes can be fixed and we can get you back on track.

If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit.

Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt.

The best solution is remaining in contact with the company.
Respond to this report!
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#2 UPDATE Employee

Tracy's Reage ..Sometimes, even we make mistakes.

AUTHOR: Paul - (U.S.A.)

Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU.

Sometimes, even we make mistakes.

A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00.

The computer system is not perfect either and sometimes cardholders are called when they are on a program.

Both mistakes can be fixed and we can get you back on track.

If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit.

Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt.

The best solution is remaining in contact with the company.
Respond to this report!
What's this?

#3 UPDATE Employee

Tracy's Reage ..Sometimes, even we make mistakes.

AUTHOR: Paul - (U.S.A.)

Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU.

Sometimes, even we make mistakes.

A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00.

The computer system is not perfect either and sometimes cardholders are called when they are on a program.

Both mistakes can be fixed and we can get you back on track.

If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit.

Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt.

The best solution is remaining in contact with the company.
Respond to this report!
What's this?

#4 UPDATE Employee

Tracy's Reage ..Sometimes, even we make mistakes.

AUTHOR: Paul - (U.S.A.)

Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU.

Sometimes, even we make mistakes.

A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00.

The computer system is not perfect either and sometimes cardholders are called when they are on a program.

Both mistakes can be fixed and we can get you back on track.

If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit.

Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt.

The best solution is remaining in contact with the company.
Respond to this report!
What's this?
Report & Rebuttal
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