- Report: #715196
Report - Rebuttal - Arbitrate
Complaint Review: Direct Sat USA, LLC
Direct Sat USA, LLC479 Shoemaker Road Suite 106 King of Prussia, Pennsylvania United States of America
Direct Sat USA, LLC $2550 Worth of Damage During DirecTv Dish Installation King of Prussia, Pennsylvania
*UPDATE Employee: Over Inflated Estimate
*General Comment: Insurance
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After calling DirecTv's 800 number, to initiate a claim, we had a local roofer come out to do an estimate. The estimate came to $1700. When roof work was started to avoid further damage (we were forecasted to have more heavy rain in two days), it was found that one of the original roof deck planks had been weak and was recently broken. This allowed water from a downspout from the second story roof to leak under the rolled shingle roofing. Leaking water was following two rafters and running down the wall joists and also collecting in the blown insulation in both the outside wall and the ceiling. This caused the drywall on the ceiling to crack and buckle as well as the paint on the outside wall to form water filled blisters (which I had to scrape in order to release the water).
Description of work done to roof:
Removal of Direct TV dish from roof
Removal of gutter
Stripping of rolled shingles and tar paper
Removal of damaged section of roof decking
Removal of wet blown insulation
Spraying of mold inhibitor
Install rolled fiberglass insulation
Replace damaged roof deck section
Install second layer plywood roof deck
Install new felt paper base
Install new shingles
Replace new drip edging/flashing
Caulk all seams on drip edging/ flashing
Magnet roll yard
Remove job waste
I enclosed photos show the damage to the ceiling and the outer wall. The damage to the outer roofing was not evident until the roofers started their work. I was told the damaged roof deck plank was less than 2 from the installed dish (the left of the dish) and likely caused by Dish installer walking on roof to install dish.
Work still needs to be done to the inside of the room that leaked. This includes:
Removal of damaged ceiling drywall
Removal of damaged outer wall drywall
Removal of damaged wall insulation
Spray mold inhibitor
Install new wall insulation
Install new wall drywall
Install new ceiling drywall
Removal of carpet (to be reinstalled and cleaned)
Replace carpet underlayment
Removal of job waste
My Completed Repairs came to $1,700 and my Future Repairs are estimated to be another $850 for the inside repairs mentioned above. Total for repairs: $2550
This is a almost verbatim copy of my damage claim letter to DirecTv who refered me to Direct Sat USA. I had to call all the way up to DirecTv's corporate office several times and just kept getting the runaround. They pretty much told me to deal with the installer. Direct Sat USA has their own damage claims office which denied the claim twice. I am still trying to deal with DirecTv in the hopes of them possibly forcing Direct Sat USA to reconsider. In my opinion, both DirecTv and Direct Sat USA are too big for their customers' good. F- for professionalism and good business ethics.
This report was posted on Ripoff Report on 04/07/2011 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Sat-USA-LLC/King-of-Prussia-Pennsylvania-19406/Direct-Sat-USA-LLC-2550-Worth-of-Damage-During-DirecTv-Dish-Installation-King-of-Pruss-715196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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