- Report: #285905
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVDirectTV.com Denver, Colorado U.S.A.
Direct TV platantly lied, I purposefully stated NO contract, they verbally stated there was NONE, and yet tried to charge me and ruin my credit. I had to cancel my credit card. Greenwood Village Colorado
*General Comment: Bad Consumers
*Author of original report: RIP-off has the wrong state for this complaint
I sent them my personnal DVR and they sent me a refurbished one. When I cancelled service, a few months later, they refused to send me back my reciever ($75) after I sent them back theirs.
Because I had my own reciever, the call person stated I would not be under contract. They wrote notes falsifying notes in their computer. When they did send me a DVR, they stated because it was not new, the contract would NOT be in effect.
It took over 2 hours the first evening, and another 2 hours the following day, talking to over 15 representatives to get my service started. INCOMPETENCE!
On the back of one bill, I found months later, it stated that up to $150 could be charged if the contract was stopped. (Never thought it meant me, I was NOT under contract via several verbal assurances).
They charged me over $230.00, plus the cost of my personal reciever. I had to cancel my credit card to make sure they didn't steal the money from my account.
grand Lake, Colorado
This report was posted on Ripoff Report on 11/21/2007 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Denver-Colorado/Direct-TV-platantly-lied-I-purposefully-stated-NO-contract-they-verbally-stated-there-wa-285905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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