This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I had a 2 year contract with Direct TV at a former apartment. Due to room mate problems, I had to move to a temporary location, while I planned to purchase a condo. Since I was only planning to be at the temporary location for a short time, 6 months or so, I put my account on suspension for 6 months (since it costs another +$100 for satellite installation fee each time). During this time, I requested to also downgrade my receivers from 4 to 1 to save money. I was told I would be sent boxes to return the receivers in. After a few calls and promises that they would arrive in a few weeks, I was finally told that I could not return receivers while my account was on suspension, this was different from what I was told while waiting for the boxes to ship the receivers back. Fine, this was not a problem. After 6 months, I found out I probably will move out of state by the end of the year, so it didn't make sense to buy a house. I called Direct TV to cancel my services instead of reactivating my account. Turns out my account was reactivated without my knowing (expected to be notified since I did not have any services installed at my "temp" location). I asked to cancel and was told that I needed to pay $181.41 towards my cancellation fee, I agreed. I was transferred to the cancellation department then was asked to pay another $220! I paid since this was bureaucracy and asked them to take off the $181.41 charge. The representative told me she would transfer me to the claims department, then I was hung up on. I called again and complained and they told me to email the claim services on directvcustomercare@directv.com I did this. They finally told me they could not refund my fees since it was my fault cause they notified me by mail and email ( I did not get either, since my email was cancelled and had just updated the new email on the day I cancelled and was charged $181.41). I am outraged! I was charged $181.41 for services when I did not even have it installed at the "temp" location I was staying. The email said I was notified and that a phone call was not necessary since they mailed me a reminder! I understand that they can not monitor if we receive mail or not, but paying for services I did not even have installed is unacceptable.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.