• Report: #476438

Complaint Review: Direct TV

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  • Submitted: Tue, August 04, 2009
  • Updated: Thu, August 13, 2009

  • Reported By:Port Townsend Washington
Direct TV
PO Box 54000 Los Angeles, California U.S.A.

Direct TV, DirecTV, Qwest Complete and Utter Awfulness -- Do NOT even start with Directv -- False Info, Held my money two months Los Angeles California

* : Update

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Signed up via Qwest (oh so handy to have it all bundled, right? Wrong.) Never a word from Qwest, Directv, or the installer about the two-year contract or a $460.00 cancellation fee.

Luckily, when the installer (after everything was already installed) got done and handed me a piece of paper saying it was just to verify he had installed everything, my spouse noticed the fine print.

I canceled the service the next morning (thank goodness I moved right away -- you only have 24 hours to cancel). The woman there assured me that everything was fine, of course I could cancel, and there would be NO CHARGES.

Right.

The bill came for the first month's charges and the cancellation fee of $460.00. Qwest had already paid the first month, so now I owed Qwest that money. After 45 minutes of trying not to swear, I finally got the cancellation fee backed off -- but they've had over $100 that I had to pay to Qwest (and which Qwest now says I have to deal with Directv to get back -- it has nothing to do with them).

Six recorded calls and two months later, Directv still hasn't refunded my money. Every time I call they tell me I'll have it in 5-7 business days, or by Monday, and now "in a couple of days".

This company is a complete and utter rip-off artist's studio. Do NOT deal with them under any circumstances.

Carol
Port Townsend, Washington
U.S.A.

This report was posted on Ripoff Report on 08/04/2009 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Los-Angeles-California-90054/Direct-TV-DirecTV-Qwest-Complete-and-Utter-Awfulness-Do-NOT-even-start-with-Directv--476438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Update

AUTHOR: Carol - (USA)

A week later, I still don't have my refund, and now when I call, they say that no, it wasn't mailed on 7/29 (as they told me in two previous calls) -- it was mailed on 8/5 (the day after my last call).

Still no word on why I haven't received it, even though they claim to have mailed it (first on 7/29, then on 8/5) -- 10 weeks after my cancellation, where they assured me there would be no charges, and I'm still out $109.

They said they would "escalate" my issue (yeah, like they did on 7/20, right?) - when I asked the supervisor to explain to me what that would mean exactly -- he couldn't tell me.

I have tape-recorded every call with them (and notified them of this at the beginning of the call) -- when I played back the recording to the supervisor, and he heard a two previous agents (one a supervisor) tell me that it had been mailed on 7/29, he just said:  "Well, I don't know why they told you that."

Yeah, me neither. 

Once again, I caution you away from DirecTV under any circumstances.
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