- Report: #476438
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVPO Box 54000 Los Angeles, California U.S.A.
Direct TV, DirecTV, Qwest Complete and Utter Awfulness -- Do NOT even start with Directv -- False Info, Held my money two months Los Angeles California
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Luckily, when the installer (after everything was already installed) got done and handed me a piece of paper saying it was just to verify he had installed everything, my spouse noticed the fine print.
I canceled the service the next morning (thank goodness I moved right away -- you only have 24 hours to cancel). The woman there assured me that everything was fine, of course I could cancel, and there would be NO CHARGES.
The bill came for the first month's charges and the cancellation fee of $460.00. Qwest had already paid the first month, so now I owed Qwest that money. After 45 minutes of trying not to swear, I finally got the cancellation fee backed off -- but they've had over $100 that I had to pay to Qwest (and which Qwest now says I have to deal with Directv to get back -- it has nothing to do with them).
Six recorded calls and two months later, Directv still hasn't refunded my money. Every time I call they tell me I'll have it in 5-7 business days, or by Monday, and now "in a couple of days".
This company is a complete and utter rip-off artist's studio. Do NOT deal with them under any circumstances.
Port Townsend, Washington
This report was posted on Ripoff Report on 08/04/2009 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Los-Angeles-California-90054/Direct-TV-DirecTV-Qwest-Complete-and-Utter-Awfulness-Do-NOT-even-start-with-Directv--476438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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