- Report: #1041542
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVMonterey, California United States of America
Direct TV ...They have no concept of 'Customer Service' Monterey, California
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I'm in Monterey, CA - the weather is pretty much the same 12 mos. out of the year - sometimes colder, sometime rain, but a very moderate temperature.
I've asked to speak to 'supervisors' - which seems to be not possible. Here is the summary: I need a new Direct TV receiver. Although to replace the receiver is 'FREE' there's a $50 shipping fee to replace the defective unit.
Not sure I know of any business that actually charges the consumer to replace a defective unit...do you? Oh, wait, it's not for the actual receiver - it's the shipping and handling OR purchase an extended warranty.
This report was posted on Ripoff Report on 04/07/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Monterey-California-93940/Direct-TV-They-have-no-concept-of-Customer-Service-Monterey-California-1041542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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