- Report: #650128
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVp.o. box6550 greenwood village, Colorado United States of America
Direct TV direct tv steals money from credit/debit cards checking accts. for bogus or fradulent charges greenwood village, Colorado
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direct tv installed 8-13-10...install charge 21.95
direct tv billed 37.19 8-13-10...service for 8-15-10 to 9-13-10
direct tv finally disconnected service 8-21-10
I sent all equipment back (in direct tv provided shipping box)9-25-10
1st installer, Travis arrives afternoon of 8-13-10. I asked him if he wanted to see where my computer was? He was surprised and asked why? I told him so he could install my internet access he said he was there to install the tv service. I asked him about the digital phone, he looked at me and said he had no idea what I was talking about. I proceeded to explain to him I bought a "bundle package", as advertised in the mailer I received. He said "oh yeah but I don't do that, someone else will be out to do that." No one showed up that day so I tried to get in touch with the original installer, cell phone #423-765-3342,he left his number and asked me to call him first if something about the install was not right/working so he could come out and fix it so he could stay in "good graces" with his boss. We both laughed and I told him I understand. I could not reach him at that number but I remembered he said they were staying in the Comfort Suites motel in Sumter S.C. I went there twice before I caught any of the direct tv crew there. Both times I left messages at the desk complete with name number and reason for needing to speak to them. On 8-18-10 another installer, Randall, came out looked at the install and said it was a crappy install. He said he would be back in the next day or two to put it in right. I asked him about my internet and phone he told me the same thing. I never saw him again either or anyone else from direct tv. After waiting two days for Randall to show back-up I called direct tv. When I got them on the phone I explained everything and what the two installers, representatives of direct tv, had told me. Then I was informed, direct tv did not have any partner companies in my area and the bundle package I bought was not available. I told him I had paid my deposit (21.95) for a "bundle package" because that was what I was shopping for. When I asked how was I quoted a bundle price in an area where it's not even available, his reply was sometimes our direct salespeople get a little "Rambunctious". I then told him to take it out because direct had sold me a bill of goods they could not deliver. I explained I wanted a total package so I would have one bill for all three services. I was told I had signed a contract with direct tv and if I wanted out I could do so if I agreed to pay a $455.72 early disconnect charge. I protested the total "bundle package" install I agreed to and was sold by direct tv was never installed. He told me that was direct tv's policy and I would have to my problem elsewhere. I asked so there is no way to reach an agreement with this problem? He said "NO" but we do thank you for being a direct tv customer and letting me do my job, have I answered all of your questions? KLIK
DIRECT TV IS THE BIGGEST PIECE OF $**1 company on the planet and this is just a sample of the "word of mouth"/internet advertising I have in store for them. Oh by the way, I think I forgot to say I am 100% disabled and spend a GREAT deal of my time at my computer. Now tell that to your sales department and let them watch tens of thousands of the direct advertising budget go up in smoke.
Should soon be a class action against this predatory bunch of thieves or at least a goverment investigation
This report was posted on Ripoff Report on 10/12/2010 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/greenwood-village-Colorado-80155/Direct-TV-direct-tv-steals-money-from-creditdebit-cards-checking-accts-for-bogus-or-fra-650128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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