- Report: #879022
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVInternet United States of America
Direct TV DirectTV Deceptive, manipulative practices, Internet
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I signed the contract and ordered this service because DirectTV promised me that I would receive a high speed Internet and cable connection for $39.99 a month. This was supposed to be a package deal, with Verizon providing the high speed Internet, and DirectTV providing the cable.
Upon installation of my cable service by a DirectTV technician, I was informed that I would have to contact Verizon regarding my high speed Internet connection. When I contacted Verizon, I was informed that I would only be getting dial up service instead of high speed internet. Needless to say, I was very disappointed since these were not the terms under which I signed the contract. DirectTV did not fulfill their contractual obligations.
I cancelled my service with DirectTV, and was let out of my contract by an employee named Doreen, who also assured that I would not be charged any early termination fees. Shortly thereafter, I received a statement in the mail saying I was responsible for a $440 early cancellation fee.
I have spoken to several DirectTV supervisors, and explained to them that I was misled into signing a contract. All attempts to have this fee waived have been futile, and even had one supervisor speak to me in a very condescending tone and she basically called me liar. DirectTV passed the blame on Verizon and vice-versa. DirectTV has already billed me 39.99 for a month of service, which I don't have an issue with.
I would like this cancellation fee of $440 to be waived since DirectTV did not uphold their end of the agreement. I should not be held responsible for DirectTV's shortcomings. After doing some research, it became apparent that this was not an isolated incident with several thousand consumers having experienced a similar situation.
This report was posted on Ripoff Report on 05/06/2012 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/internet/Direct-TV-DirectTV-Deceptive-manipulative-practices-Internet-879022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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