In April of 2010, I had Direct TV installed in my house. The installer was a contractor, but an agent authorized to install DirectTV, Internet, and phone service. We purchased the bundle. The installer made sure the phone, internet, and TV were working prior to his leaving.
In July 2011, I accidentally tripped my alarm (ADT). They never called. I called them to run a test on my alarm system and was notified that there was no signal being sent from my house to the company. In fact, they show no activity on my alarm since April 2010. I called DirectTV to cancel my account immediately. I was upset that their install technician had committed such a gross error as to disconnect my alarm from the phone line. I informed the Customer Service Rep, Joe, Badge # 1000097626, that I had been paying ADT $40.00 a month for 15 months only to find out that a DirectTV installer had disconnected my alarm from my telephone. My home was unmonitored for 15 months, but I paid DirectTV AND ADT for those 15 months. I wanted to know if Direct TV would allow me to cancel my account without paying an early disconnect fee since they had already caused me to wasted money paying ADT and caused my home to be unmonitored. Joe offered me a $20.00 discount on an upgraded package. He said the installer was a contractor and not an employee of DirectTV and that DirectTV was not directly responsible for the work of the contractors.
I am livid. DirectTv refuses to assume any accountability for their install error. In fact, they state "it was highly unlikely they did that". My phone line is in the attic. It is "highly unlikely" that I disconnected it. In the end, Direct TV offered to send me prepaid boxes in which to return their equipment to them. Joe stated, "You won't have to pay shipping and handling, but you have 21 days to return our equipment".
That's really funny considering I paid ADT for 15 months of service I did not have due to a Direct TV install error.