- Report: #1037755
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TV2230 E. Imperial Hwy. Internet United States of America
Direct TV False information - overcharges Internet
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I then filed with the BBB. The company replaced the initial box with a smaller box - the picture was very bad and some channels were removed. I refused the company's solution because I no longer had HD when my Sony is an HD receiver! I then returned the cable cards and requested that the company removed their black boxes from my property.
I was shocked when I restored my regular TV antenna to find that my TV is no longer HD. I believe that the Direct TV equipment damaged my set.
I found out that no matter what package the consumer requests, Direct TV will install a box called a "Genie" and overcharge customers. Their representative outright lied to me and the package that was offered was not the one that I was billed for; the company refuses to negotiate with regular customers and they are a multi-billion company because they overcharge customers as was my case.
I do not know how to restore the HD in my Sony HD TV.
This report was posted on Ripoff Report on 03/25/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/internet/Direct-TV-False-information-overcharges-Internet-1037755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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