- Report: #1158937
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TV Billing Scam Direct TV - I discontinued service in April 2014 and in June 2014 they claim to have refunded $148. because they alledge I called and simply asked for it. They can't tell me where they sent the money, but they are demanding I pay back money I never received nor asked for. They couldn't provide any documentation to me or my banker at Citibank. Now they are threatening to ruin my credit if I don't send them the money they can't prove they "sent" me. Yonkers New York
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I cancelled Direct TV April 2014.
I was owed $65 for the prepaid unused portion of the month. I received May 20, 2014 a statement confirming there was $0. balance due and a refund due for $65.
June 20, 2014 I received another statement saying that I owed them!
Hours on the phone, the supervisors claimed that I called them on June 2, 2014 and simply asked for $148 back and they (without question or a case number) allegedly sent it back to my "banking institution". They couldn't even tell me what bank they sent it to.
They have absolutely no documentation to prove this to me, no recording of my supposed phone call, no routing number of where the false $148 went, no ACH number, nothing. They didn't even know what bank they sent it to - allegedly.
I had my Citibank representative phone conference the supervisor at Direct TV and she couldn't get anyone at Direct TV to make any sense whatsoever. Each statement from Direct TV was more and more ludicrous.
After another hour on the phone, my representative at Citibank was just as frustrated as I. She had never heard of such a corporate shenanigans / practice -- no documentation, nothing in writing, no recording, nothing to prove they ever sent a penny to me. Only a false verbal claim of this money being sent to me from Direct TV and now demanding it back!
They couldn't even verify that this money had been cashed, nothing.
What company simply sends money just because they claim I requested it. Impossible. Doesn't happen.
Now they are demanding that I pay back this non existent money they never sent me or they will send it to collections. My credit is pristine.
This is nothing short of extortion.
This report was posted on Ripoff Report on 07/01/2014 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/nationwide/Direct-TV-Billing-Scam-Direct-TV-I-discontinued-service-in-April-2014-and-in-June-2014-1158937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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