• Report: #1165084

Complaint Review: Direct TV

  • Submitted: Fri, July 25, 2014
  • Updated: Fri, July 25, 2014

  • Reported By: John — Las Vegas Nevada
Direct TV
Nationwide USA

Direct TV DIRECTV So Called Moving Deal Nationwide

*Author of original report: DIRECTV moving deal?

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 I have been a DirectTV customer for over a year. I am planning on moving to a new location next week. I have been a customer before under my own name for years prior and moved with no issues and no fees. This time the representative stated it is a $77 fee if i Transfer my boxes to the new house. I told him i couldn't afford an additional $77 on top of my monthly $110 bill. He then stated the best he could do is $20 to move me instead of the 77$. Everywhere including the commericals says its a free MOVING deal. Nothing like fees are stated in fine print either. Shouldn't it be written somewhere that the deals include almost $100 in fees? I am a loyal customer who has paid on time every month with auto bill pay. I stated I have moved prior on another account FREE but he still wouldnt do anything. I cant afford the $200 up front fee to cancel so I am stuck paying the $20. I am asking nicely, to please refund me the $21 for the "delivery" fee since especially i didn't upgrade my boxes as i am taking the boxes with me to the new home. THank you!


This report was posted on Ripoff Report on 07/25/2014 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/nationwide/Direct-TV-DIRECTV-So-Called-Moving-Deal-Nationwide-1165084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

DIRECTV moving deal?

AUTHOR: John - ()

 I have been a DirectTV customer for over a year. I am planning on moving to a new location next week. I have been a customer before under my own name for years prior and moved with no issues and no fees. This time the representative stated it is a $77 fee if i Transfer my boxes to the new house. I told him i couldn't afford an additional $77 on top of my monthly $110 bill. He then stated the best he could do is $20 to move me instead of the 77$. Everywhere including the commericals says its a free MOVING deal. Nothing like fees are stated in fine print either. Shouldn't it be written somewhere that the deals include almost $100 in fees? I am a loyal customer who has paid on time every month with auto bill pay. I stated I have moved prior on another account FREE but he still wouldnt do anything. I cant afford the $200 up front fee to cancel so I am stuck paying the $20. I am asking nicely, to please refund me the $21 for the "delivery" fee since especially i didn't upgrade my boxes as i am taking the boxes with me to the new home. THank you! The account is under John Small. Account number is 64922188

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