- Report: #645820
Report - Rebuttal - Arbitrate
Complaint Review: Direct To Home Appliances
Direct To Home Appliances767 Bryant Street Suite 201 San Francisco, California United States of America
Direct To Home Appliances Lied, misrepresented, no refund policy, did not deliver, San Francisco, California
*Consumer Comment: feelin ur pain
*Consumer Comment: Another consumer who never received their order.
*Consumer Comment: I Feel Your PAIN!
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I placed an order on August 4, 2010.
I mailed a check for the full amount on August 5, 2010.
Direct To Home Appliances cashed check on August 9, 2010.
Order was placed and products were to be delivered in two weeks. Two weeks came and went.
Fine print on sales slip states "custom orders" may take up to 30 days. 30 days came and went.
I have placed multiple phone calls to both sales and customer service at Direct To Home Appliances. Have been given delivery dates that resulted in nothing. It has been a different story with each person I have talked to.
I have offered to drive to the location where I can pick up the products and have been told that I cannot do so.
I have requested a refund so that I can get on with my life and go somewhere else and I have been told that they have a "No refund policy".
Obtained the actual suppliers confirmation number and followed up with the actual supplier. I was told everything was ready to go except a small part and that the supplier was waiting on "something" from Direct To Home Appliances. During a subsequent follow up to the supplier I found out that the order related to the confirmation number I had been provided was voided.
As of September 29, 2010, Direct To Home Appliances has had my money in their pocket for 52 days for an order they said would take two weeks. I have received nothing to date but a verbal run around and I am no closer to a resolution on this transaction than the day the order was placed.
This report was posted on Ripoff Report on 09/29/2010 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-To-Home-Appliances/San-Francisco-California-94107/Direct-To-Home-Appliances-Lied-misrepresented-no-refund-policy-did-not-deliver-San-F-645820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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