- Report: #1077761
Report - Rebuttal - Arbitrate
Complaint Review: Direct Tv
Direct Tv Att/ Direct tv we recieved direct tv through att.net disconnected direct tv july 2013 and have yet to recieve recovery box kits Nationwide
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we had decided to disconnect direct tv due to them charging us for NFL Ticket a service we never authorized forand was placed on our account . My husband was so upset that he decided to have direct tv disconnected on July 26, 2013 , at that time he was told he needed to pay a disconnection fee. My husband reponse was for them to send us out a bill first and then it would be paid . When we received the bill by regular mail we paid $ 91.22 in full immediately . During this conversation on phone my husband was told 2 recovery box kits would be sent to our street address by way of Fed-ex and we would receive them with 5-7 days. Seven days plus , we never received our recovery boxes so I called and talked to crystal a agent on august 7, 2013 trying to find out where our boxes were. she stated they were sent back undeliverable, however she will send out another 2 recovery box kits, again by way of fed-ex and should received them by August 19, 2013. We talked about how Fed-ex delivers and I was assured it would be brought to my front door by fed-ex by August 19, 2013. We waited and we still have yet to receive our recovery box kits. So, I once again called and talked to another agent and was told according to Fed-ex tracking it was out for delivery and I should receive them by the ending of the day .I waited and again never received them, I waited until August 20, 2013 to call again and have since talked to 3 more agents and 1 supervisor ( Stepanie) . I explained everything to the Supervisorand told her I don't want to be charged in not returning boxes , when I keep trying to get the recovery box kits to return them and she stated she would send out 2 more Recovery box kits and would note it on my account. she then proceeded to give me Fed-ex Phone number along with the tracking number and told me to call them. I called Fed-ex and was told they dropped it off at local Post office for delivery and they were responseable for getting it to me . I explained once again for the HUMPTEEN time that we do not get mail sent to street address, we get it at a post oiffice and I was assured bt Direct Tv that Fed-ex would bring it directly to my door. Fed-ex stated the boxes were sent back August 16 or 17, 2013 .. I was told I needed to call Post office and check with them, i was told because I have no mail box on street, If I did get them they were sent back as being undeliverable. I was then told to call Direct tv back and get them to add both street address & Post office box to Insure I recieved them. Which I once again did. my husband has since called them also August 20, 2013 that night. He was again promised 2 new Recovery box kits by August 23, 2013.
August 21, 2013 , i recived an animated call from Direct tv stating the 2 components were never sent back and if they were not returned they were going to be Debting my account for the 2 components and it could cost up to $135.00 per component ,if not returned. I have since called my bank and made arrangements accordinly. If we do not receive our recovery box kits by August 23, 2013 we plan on seeking an attorney. Direct Tv lies to you to get you to subscribe & puts things onyour account without authorization and tries to make you pay it anyways. If thats not enough when you got to disconnect your service they lie to you about sending you the recovery box kits, so you need to pay for keeping them longer and not returning them.
This report was posted on Ripoff Report on 08/21/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Tv-/nationwide/Direct-Tv-Att-Direct-tv-we-recieved-direct-tv-through-attnet-disconnected-direct-tv-j-1077761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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