- Report: #813351
Report - Rebuttal - Arbitrate
Complaint Review: Direct t.v.
Direct t.v., Missouri United States of America
Direct t.v. Customer 6 years. Gave ultimatum that was impossible to meet. www.directv.com, Missouri
*Author of original report: direct t.v. customer service impossible
I called Direct t.v. and told them to cancel my service. They asked questions like "did I have a second home?" "what company was I going with"?, etc. The gal I spoke to said if I didn't return the receivers in 21 days I would be charged for them. I told her I wouldn't be back for five weeks. She more or less said "too bad". Today, I got another bill showing a slightly higher balance. It has been paid. I don't owe them any money. I'll gladly return the receivers when I get home in another 5 weeks.
I would have a friend go into my place and mail them off but Direct t.v. is mailing the boxes to where I'm vacationing (they said I should get them in a week) and my mail is being forwarded -- so it's impossible to meet the time-frame. This should be simple: I should be able to return the receivers when I return 5 weeks from now and that should be it. I don't want them trying to take money out of my checking account (this account was set-up by my deceased husband). I haven't authorized anything but it sounds like they are unscrupulous.
This report was posted on Ripoff Report on 12/23/2011 09:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-tv/-Missouri-/Direct-tv-Customer-6-years-Gave-ultimatum-that-was-impossible-to-meet-wwwdirectvco-813351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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