- Report: #1132897
Report - Rebuttal - Arbitrate
Complaint Review: Direct tv
Direct tv2230 E. Imperial hwy El Segundo, California USA
Direct tv Stole money out of my bank account El Segundo California
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Since I started service with Direct tv, Dec. 2013. I have had nothing but problems with my bill. I tried 3 different time to stop auto bill pay( both on the website and over the phone/ customer sevice). The price I agreed to pay when I signed up was $51.70 a month. I was charge $20.00 more from the get go. I called and complained right away and was told they would credit me the over charged amount. They owed me $40 and I only get $30 back in credit on my bill. I had not even recieved my bill for this month yet and they took $107.71 out of my bank( on a Sunday morning) 03/16/2014 account without permission. I called them right away and they told me they would take the $51.70 for my bill out and refund me the rest( $56). Instead, not event a week later I get only $32 back, but I was owed $56. The same day they refunded me the $32. They took $123.02 out of my account even thou my balance was $0.00. I have told Direct tv since January 2014 not to take any money out of my account, and have told them 4 times since December not to take any money out of my account( auto bill pay or not). I called Direct tv as soon as I saw the $123 charge and they told me they had no record of that?? Yet even after I called and complained, they still let the $123 fee go past the pending phase at my bank. I cancelled my debit card Direct tv had on file and said they needed to sign me up. I never signed up for auto bill pay like they said I did. Not sure what kind of scam this is, but you can't even sign up for there service without giving them a debit/credit card #. I now have at least $35 in over draft fees from my bank and the hassel of having to wait 10 days for a new debit card. Ever time I have called Direct tv to complain. They tell me that they took care of the problem, but then I get blind sided the next month or even soon. As far as I'm concerned Direct tv has not lived up to there end of the contract since I signed up. I am not a lawyer, but when a company over charges you and never pays you what they owe you. Is this not a criminal offence?? And how much money has direct tv made off of over charging there customers and only giving them half of what they owe them back?? I have filed a dispute with my bank, but what else can I do? to get my money back. I didn't even owe them anything ( $0.00) balance plus they owed me over $56. When they took $123.02 from me. Isn't this stealing?? Any and all advice would help alot. Is really sad that I never had any problem like this ( being ripped off) when I spent 10 months in Kuwait, and the service was as good or better. Thank you for your help and time
This report was posted on Ripoff Report on 03/23/2014 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-tv/El-Segundo-California-90245/Direct-tv-Stole-money-out-of-my-bank-account-El-Segundo-California-1132897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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