Jim Smith and his wife Vickie are the owners of the Little Rock franchise.
They are the worst type of business owners ... interested ONLY in making themselves rich at your expense but appearing to be nice, greying seniors. When you are 'sold' ... about a $1000.00 goes to the sales person, about a $1000.00 to the home office and the rest goes to them ... on top of all the rest of fees, costs and expenses they can charge you for.
This company changes its name frequently because of a poor consumer record. It was formerly known as UCCTotalHome when they opened their doors.
There are many online reports on both companies regarding their poor consumer record. Look up "direct buy scam" on any search engine.
Since you are reading this you probably don't know much about how a company like this does business.
A company with a dubious product or service for sale (like this one) will attempt to use coercive persuasion to make you buy. This may be a 'fear of loss' technique (you will not be able to tour the showroom and check prices again for 7 years if you don't sign-up today) or 'power close' techniques to 'intimidate' you into buying. Remember, they have nothing to lose ... they will not see you again if you don't buy 'today' ... so they are liable to try anything that might 'close the sale' with your personality type.
Time share is sold this way and some health club memberships because so many people drop out and don't use their memberships. They are really just selling 'time' to use their facility ... they have virtually no additional expenses whether you join or not.
Their satisfied customer comment here is obviously from them since they didn't open until around 2001. It amazes me how they can keep finding new people to "RipOff".
The contract, which no attorney would ever let you sign, is so one sided that it is patently fraudulent, in my opinion. But since you cannot take it home to review it ... most people who do join based on hype and inaccurate claims, find themselves holding a document that gives them virtually nothing for their money ... and no legal recourse.
They are selling the equivalent of a SAMS CLUB membership for thousands!
Personally, I can find better deals than SAMS normally on the internet (that deliver to my home, not a warehouse) so DirectBuy selling for thousands is a total RipOff! (they have many charges and expenses associated with just receiving the goods you order at their warehouse)
You are paying for a 'buying club' that gives almost no service, has prices that can be beat by almost any discount retailer. They hide behind a clever contract that gives you no rights to contest anything.
AVOID! If it were a good, decent company they would be happy to let you try it for a month for free and then pay monthly.
But if they did that no one would pay their price.
Little Rock/Bentonville, Arkansas