- Report: #330867
Report - Rebuttal - Arbitrate
Complaint Review: DirectBuy
DirectBuy610 East Highway 80 Sunnyvale, Texas United States of America
DirectBuy murky "savings" formula, high pressure sales tactics, sympathy garnering tactics for sales person, "now or never" requirement, skimming over contract agreements especially the exclusion of the "three day reversal clause" Sunnyvale Texas
The salesman, who kept answering his cell phone saying he was in the middle of custody problems for his daughter (tear jerk), also said he was very new to his job (red flag.) As he finally told of the membership fee of $5,432 plus $30 dollars to renew after three years (no way) we were stunned but he kept saying we would save that easily on just the flooring and/or tub.
Next he skimmed over the contract summarizing what it said and gave the impression that the next wave of members was coming so we didn't have time to really read it for ourselves. In the back of my mind the words "now or never" kept whirling around as a warning. Unfortunately, the promise of one stop shopping and getting the very best deal directly prevailed. I never even heard him say this contract excluded the 3 day reversal Texas offers on such contracts! It took all that money to even get to read how badly we were taken. Sad for us.
Now with fuel prices so high we lose money just driving to the showroom and the online service is down and saying it has a security problem. When we can get to DirectBuy.com it says the phones are not working. They can call out but we can't reach them!
So we have three years to see if we can somehow recover from the tragic mistake made that day. What we can do is tell anyone who will listen that it's a real scam and to run out the door as quickly as possible. I really wish I had known about this website before stepping through the doors.
Knewbetter Winnsboro, Texas
This report was posted on Ripoff Report on 05/06/2008 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/DirectBuy/Sunnyvale-Texas-75182/DirectBuy-murky-savings-formula-high-pressure-sales-tactics-sympathy-garnering-tactics-330867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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