- Report: #455870
Report - Rebuttal - Arbitrate
Complaint Review: DirectBuy
DirectBuy3320 Noble Pond Road, Suite 104 Woodbridge, Virginia United States of America
DirectBuy Misreresentation of capabilities & high pressure tactics Woodbridge Virginia
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Based on DB's representatives statements. I agreed to sign up for a one-year trial membership at a cost of $1,800 and would extend it to a 3-year term if all that DB representations proved true.
After signing DB's agreement, my wife and I began following DB representatives' directions for obtaining the "free" estimates for installation and materials. The first snag was a demand from the installer for $150 to provide the free estimate. The second problem was that DB, without an outside dealer, could obtain the flooring that my wife had told DB she wanted - We learned that DB had no arrangement to directly purchase Formica Brand flooring. Using DB's outside contractor, DB was able to procure the flooring but at a greater price than I later found that I could. During our contact with DB and its representatives we identified several more misrepresentations. Tour representative's made untrue claims as to what DB can purchase directly from any manufacturer at a substantial saving. Next, I learned that free estimates aren't always free. Then I learned that DB does not sell cordless, electric razors as represented at the initial membership meeting.
All-in-all, DB made several misrepresentations as to the benefits of membership Since DB was not forthright in its representations, and since I have been unable to get DB representatives to fulfill their claims as to the advantages of DB membship, I am asking that Direct Buy refund my Membership Fee of $1,800. Since this operaion appears to be a sham, I will bne surprised to see any money returned.
Charles Locust Grove, Virginia
This report was posted on Ripoff Report on 05/27/2009 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirectBuy/Woodbridge-Virginia-22193/DirectBuy-Misreresentation-of-capabilities-high-pressure-tactics-Woodbridge-Virginia-455870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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