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Report: #493320

Complaint Review: DirectTV, Inc - Internet

  • Submitted:
  • Updated:
  • Reported By: Alfred — Wills Point Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • DirectTV, Inc directtv.com Internet United States of America

DirectTV, Inc Ordered an new installation of a DVR & Standard receiver for two TV's. Didn't install the second and the install was free but wanted to charge me $199 for the standard receiver that was free Internet

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I placed an order online for one dvr and one standard receiver. The tech

installed the DVR then closed the work order before he told me that he only

had an order for one DVR and that's it. When I filled out the order on the

website it said for 2 tvs I remember seeing it but somehow it didn't

translate into the work order. The Tech Jose said that DirectTV messes up

orders all the time. But because he closed the work order I got screwed when

I called customer service and spoke to Racqel and Ward and finally Jennifer.

All I wanted was the standard receiver I should have gotten on the original

install. But now they want to charge me $199 for something if the workorder

hadn't been closed when before he mentioned he only had one order it would

have been free. I'm a new customer and feel very upset and unsatisfied and pissed. 

Very poor customer service. Is that theway you treat new customers? I am going to go 

back to Dishnetwork most likely because I don't believe Directtv gives a crap.

Should have stayed with Dishnetwork and am going back soon. Sent numerous emails to DirectTV and they reply with kiss my but and pay me $199.

 

This report was posted on Ripoff Report on 09/11/2009 08:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directtv-inc/internet/directtv-inc-ordered-an-new-installation-of-a-dvr-standard-receiver-for-two-tvs-didn-493320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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