- Report: #1090058
Report - Rebuttal - Arbitrate
Complaint Review: DirectTV
DirectTV, Select State/Province USA
DirectTV Deceptive contract El Segundo Ca
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I signed a contract with New Star Communications, a Direct TV authorized retailer, sales rep, Tanner Sears, for a Direct TV system. The contract was for 2 years and included HBO,SHOWTIME,CINEMAX free for 90 days, and then my bill would increase by $2.00. I reiterated this to the sales rep a number of times and he assured me I would only receive a $2.00 raise. My 20 yr old son was there to verify this.
Well, I received my bill and I was charged $47. I called New Star and left a message-no return call. I called the sales rep twice-no return call. I called DTV and was on the phone for 1 1/2 hours and spoke with 4 reps. Basically I was told, too bad-so sad, they could not honor what I was promised. I then told them they were in breach of contract, and they could remove the system. I also told them that my landlord did not agree to have the system on the roof any longer, and wanted me to have it taken down as soon as I could. Again, they told me they could not help me.
They insisted that I will be charged a cancellation fee and it could not be waived. This is beyond belief, they lied, they breached a contract, and they want me to pay for the lies their authorized dealer told me,
This report was posted on Ripoff Report on 10/07/2013 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/DirectTV/Select-StateProvince/DirectTV-Deceptive-contract-El-Segundo-Ca-1090058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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