Just shy of my two year contract, I decided to cancel the contract. I live in a rural area and the neighbor's trees are interferring with reception. Plus finances are in the pits.
Called to cancel. Expected a early cancellation fee and I owed current month plus one late payment. I was given the approximate amount I would owe. I was led to believe a bill would be sent out. I knew I other bills more pressing than the DTV (such as utilities and phone).
I did not set up autopay...on purpose. Never had any problem in payments before this final fiasco. My debit card immediately (within 5 days) was charged. Since I was not expecting this deduction, I had paid my utilities. All together I incurred over $100 overdraft charges. I sent an email the nite I discovered the collection and called on Monday. Basically I was told "It's our policy to immediately within 6 days collect any money owed. We don't need to have your permission to collect because you gave us your number.!!!"
The reponse to the email was similar.
I further contacted my bank. They told me the same thing.
When I contracted with DTV, this was NOT part of the agreement. It did not come out til the leaflet in my Apr '09 bill.
I was never notified this immediate collection was being made.
Yes, I have filed with my state's attorney general.
Out in the boondocks, satellite is the only option. DISH TV couldn't get a signal.
The price is too high for HD + HD services + frequent adjustments needed would cost $19.95 + mileage or a blanket rate of $9.95 per month....just because my dish was not installed properly or stable enough by no less that three service personnel.
I would never recomment DirectTV to anyone. Reception is not reliable, and customer service at the end was definitely not service FOR the customer.
Beware of the vulture circling for the kill!