- Report: #877797
Report - Rebuttal - Arbitrate
Complaint Review: Directed Electronics
Directed ElectronicsOne Viper Way Vista, California United States of America
Directed Electronics Viper Car Alarms, Python Auto Security Misrepresentation, Arbitrarily Changes Terms/Conditions, Refuses to Transfer Service. Vista, California
*Author of original report: Issue Resolved
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When I bought the system I clarified with my dealer that if I wanted to upgrade to the GPS version I could at anytime and not lose my service fees, all I would lose would be the cost of the module itself because I would have to purchase a new hardware version.
At the time I did not go with the GPS version at the time because my car came with such a system, but after using my factory supplied system for about 9 months I found that it was not working as it should, cancelled and got my money back from my car dealer.
I then called Directed to find out what I needed to do to make this all happen in late March of 2012, and then was told that my pre-pay would have to stay with the old unit, but I could do whatever I wanted with it.. ie sell, give, whatever... I wanted. I opted to sell it to recoup some of my losses for the hardware and service plan. Even though this is contrary to what my dealer told me.
I would also told that as a part of this for remaining a DEI customer I would get $50 credit back on my upgraded service plan, and $65 rebate on my hardware. I only was able to get them to give me $50 back, but choose not to pursue that other $65.
I then got my replacement unit from a authorized distributor, activated it for 3 years, for a cost of $206 on April 27th, 2012. My old unit then sold legally on Ebay, and when I called DEI back to transfer the old unit to the person that bought it, you refused to do this, saying that I would again lose the fees, and the buyer would have to to re-buy the service.
DEI misrepresented this process from start to finish, and then choose to say I signed a contract/terms that prohibit this. Those terms DO NOT state this, nor did I sign anything as in Arizona an "Electronic Signature" must be accompanied by multiple authentication components to make it legal... this was only a check-box... it also requires any terms and conditions to be publicly posted on the website for review anytime, which they do have.
Furthermore the expanded CalAmp terms posted at http://www.directed.com/SmartStart/BlackBerry/Terms.aspx.
These terms do not state that I can not transfer to a another person. I have spoken to several agents, as well as Robb Potts, and have left messages for Christian Escalante who is the Smart Start department manager will not return my calls. I have written a email to the executive team and they also have not replied:
Mike Simmons, President
Julien Joly, Chief Operating Officer
Glenn R. Busse, SVP - Global Sales
I have even lowered my expectations to only have them transfer the PAID SERVICES to the new owner that I sold that system to at a loss of nearly $250 to me might I add.... with no other expectations... but no, they want to be a greedy company and mess with customers.... This is no sure way to deal with customers in this trying economy.... Remember guys...... 1 Happy customer tells 8-10, 1 pissed off customer tells hundreds, and spreads the word....
This report was posted on Ripoff Report on 05/03/2012 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directed-Electronics/Vista-California-92081/Directed-Electronics-Viper-Car-Alarms-Python-Auto-Security-Misrepresentation-Arbitrarily-877797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.