- Report: #877797
Report - Rebuttal - Arbitrate
Complaint Review: Directed Electronics
Directed ElectronicsOne Viper Way Vista, California United States of America
Directed Electronics Viper Car Alarms, Python Auto Security Misrepresentation, Arbitrarily Changes Terms/Conditions, Refuses to Transfer Service. Vista, California
*Author of original report: Issue Resolved
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When I bought the system I clarified with my dealer that if I wanted to upgrade to the GPS version I could at anytime and not lose my service fees, all I would lose would be the cost of the module itself because I would have to purchase a new hardware version.
At the time I did not go with the GPS version at the time because my car came with such a system, but after using my factory supplied system for about 9 months I found that it was not working as it should, cancelled and got my money back from my car dealer.
I then called Directed to find out what I needed to do to make this all happen in late March of 2012, and then was told that my pre-pay would have to stay with the old unit, but I could do whatever I wanted with it.. ie sell, give, whatever... I wanted. I opted to sell it to recoup some of my losses for the hardware and service plan. Even though this is contrary to what my dealer told me.
I would also told that as a part of this for remaining a DEI customer I would get $50 credit back on my upgraded service plan, and $65 rebate on my hardware. I only was able to get them to give me $50 back, but choose not to pursue that other $65.
I then got my replacement unit from a authorized distributor, activated it for 3 years, for a cost of $206 on April 27th, 2012. My old unit then sold legally on Ebay, and when I called DEI back to transfer the old unit to the person that bought it, you refused to do this, saying that I would again lose the fees, and the buyer would have to to re-buy the service.
DEI misrepresented this process from start to finish, and then choose to say I signed a contract/terms that prohibit this. Those terms DO NOT state this, nor did I sign anything as in Arizona an "Electronic Signature" must be accompanied by multiple authentication components to make it legal... this was only a check-box... it also requires any terms and conditions to be publicly posted on the website for review anytime, which they do have.
Furthermore the expanded CalAmp terms posted at http://www.directed.com/SmartStart/BlackBerry/Terms.aspx.
These terms do not state that I can not transfer to a another person. I have spoken to several agents, as well as Robb Potts, and have left messages for Christian Escalante who is the Smart Start department manager will not return my calls. I have written a email to the executive team and they also have not replied:
Mike Simmons, President
Julien Joly, Chief Operating Officer
Glenn R. Busse, SVP - Global Sales
I have even lowered my expectations to only have them transfer the PAID SERVICES to the new owner that I sold that system to at a loss of nearly $250 to me might I add.... with no other expectations... but no, they want to be a greedy company and mess with customers.... This is no sure way to deal with customers in this trying economy.... Remember guys...... 1 Happy customer tells 8-10, 1 pissed off customer tells hundreds, and spreads the word....
This report was posted on Ripoff Report on 05/03/2012 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directed-Electronics/Vista-California-92081/Directed-Electronics-Viper-Car-Alarms-Python-Auto-Security-Misrepresentation-Arbitrarily-877797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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