- Report: #927428
Report - Rebuttal - Arbitrate
Complaint Review: Directexpress
DirectexpressInternet United States of America
Directexpress usdirectexpress.com stole over 1,100 out of my account, they refuse to speak with me Internet
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I was in the hospital for heart problems and was unable to have access to my account. When I discharged from the hospital I checked my account that night and it was, the balance correct. The next day (before I was to get the money out for my rent) I called directexpress and could not get access to my account, the recording kept saying my pin number was incorrect. I checked my numbers on my phone and my pin numbers were correct. I callled again three times, all with the same recording saying my pin did not match my account and did I want to change my pin number. Well after calling a total of four times I then proceded to change my pin when I got my balance it said that I only had $3.43 total in my account. The evening before my account balance was at $1,123.00, I still had my card with me it had not been stolen and I did not withdraw any money!
I then called directexpress, and spoke with a rude customer service agent and she then told me that the money had been withdrawn during the night. When I told her that I had not taken any money out of my account, she stated "well I can't help you, we don't have the info. on where or when the money was taken you will have to call back"
I called the next day and spoke with another customer representive and he told me that the money was withdrawn on sunday morning at 2:00 am in Canada $1006.00 and at 3:00 am $96.00 dollars was taken from my account in Chicago Ill. I currently live in San Diego and have two witnesses to prove where I was on the night.
I then spoke with a Supervisor who said they could register a dispute for the money. Also, he stated that the company did not have to refund one dime of my money! I have asked for a copy of my account be emailed or faxed to me so I could go and report this theif to the police and was told that they could not do that. I then went to directexpress web site and it won't let me in! I have tried many times to have access to my account and it won't let me go on-line. I have called the company several times and they promise to have some web tech., call me back, but it has been at least three days and so far I have not heard from them!
I went to Social Security and they said they could not help me. So they are stole my money, they will not speak with me or return any of my calls! I have no access to my account and can't go to the piolice as I have no proof!
My warning goes out to anyone banking with these crooks! If they can steal over a thousand dollars out of my account, then they will do it to you.
This report was posted on Ripoff Report on 08/14/2012 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directexpress/internet/Directexpress-usdirectexpresscom-stole-over-1100-out-of-my-account-they-refuse-to-spea-927428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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