• Report: #62378

Complaint Review: Directron.com

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  • Submitted: Mon, June 30, 2003
  • Updated: Tue, July 08, 2003

  • Reported By:Anaheim California
Directron.com
www.directron.com Internet U.S.A.

Directron.com dishonest ripoff liars Internet Worldwide

*Consumer Suggestion: The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

*Consumer Suggestion: The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

*Consumer Suggestion: The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

*Consumer Suggestion: The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

*Author of original report: Like I said, read again

*Consumer Comment: Interpretation is contrued against the drafter

*Consumer Comment: Interpretation is contrued against the drafter

*Consumer Comment: Interpretation is contrued against the drafter

*Consumer Comment: Interpretation is contrued against the drafter

*Consumer Comment: Their published POLICY gave THEM the RIGHT to INTERPRET the customer

*Author of original report: Read again

*Consumer Comment: Unacceptable Terms? Don't Make Purchase!

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I placed an order for a computer case on directron.com Nice, case with front lights, window, and internal light (according to the picture). I placed the order. Several days later, I received it, and noticed that no internal light was included. At the site, it showed the picture with an internal light. No where on the page it said 'internal light not included' or anything like that. So I filed a report via their website, that lets me explain what the problem is.

Waited a few days..no response to it. So I called, and told them what the problem was. I wanted to return the case, and get a full refund + shipping refund. The manager had to talk to a higher manager, and their response was that I can return it, but I would have to pay 15% restocking fee and shipping. However, on their site, it stated that if PC cases are returned in unused condition, even if the box is opened, restocking fees will not apply. What does it cost them to re-seal a box? When I asked them why the picture shows a light, and no light is included, their lame response was 'because it looks nice.

if we put a plant next to something to make it look nice, it doesn't mean it comes with the item'. They offered me to purchase a light with a 2% discount..wow! 2% that's what..a buck or two savings? And it took 20 minutes for them to tell me this. I was put on hold. That's not good. I purchased from them before this, and was satisfied. However, it seems that they do not even know their own return policies. I decided to keep the case, and maybe resell it. It's not worth shipping back. You can keep the damn money. However, they just lost a customer.

Christian
Anaheim, California
U.S.A.

This report was posted on Ripoff Report on 06/30/2003 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directroncom/internet/Directroncom-dishonest-ripoff-liars-Internet-Worldwide-62378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

AUTHOR: RJm - (U.S.A.)

Mike,

My ORIGINAL POINT was merely a suggestion that all of us should read company policies before ordering. Then there are fewer surprises!

Everyone has the right to say NO to perceived unfair offer terms and not place an order. But that judgment cant be made without even reading those terms.

General Example: There are hundreds of complaints listed on the Rip-Off Report involving the acceptance of FREE services, such as a free credit report. After a period of time, those who accept receive bills. Had they read the terms and conditions they would have understood that the policy clearly specified that after a FREE TRIAL PERIOD the customer would be charged a monthly fee, unless the customer cancelled first.

Questionable companies like this rely on the FACT that most of us make erroneous assumptions and will not read those terms and conditions.


Christian,

Why the pissing contest? Get over it! I AGREE that if a light was shown you should have received it. Most companies would also agree and make an honest adjustment.

My ONLY POINT is that terms and conditions are very important to all of us and should be read before making a purchase. Ordering from a company with an obviously bad returns policy can lead to problems.

This company (not me) doesnt agree that you were tricked into buying a case without a light. And, yes, but for the lack of a light, you liked it. So what!

THEY (having an unfair returns policy) dont give a rats behind about the lack of a light and are not allowing, not as shown to be an option. This should not be a big surprise to you considering that a restocking fee applies even when the customer says, "Couldn't get it to work. Pay to restock a faulty product? How fair is that?

You can justifiably disagree with them now all you want, but by making the purchase you unknowingly accepted their very obviously slanted and unfair returns policy.

End of contest!
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#2 Consumer Suggestion

The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

AUTHOR: RJm - (U.S.A.)

Mike,

My ORIGINAL POINT was merely a suggestion that all of us should read company policies before ordering. Then there are fewer surprises!

Everyone has the right to say NO to perceived unfair offer terms and not place an order. But that judgment cant be made without even reading those terms.

General Example: There are hundreds of complaints listed on the Rip-Off Report involving the acceptance of FREE services, such as a free credit report. After a period of time, those who accept receive bills. Had they read the terms and conditions they would have understood that the policy clearly specified that after a FREE TRIAL PERIOD the customer would be charged a monthly fee, unless the customer cancelled first.

Questionable companies like this rely on the FACT that most of us make erroneous assumptions and will not read those terms and conditions.


Christian,

Why the pissing contest? Get over it! I AGREE that if a light was shown you should have received it. Most companies would also agree and make an honest adjustment.

My ONLY POINT is that terms and conditions are very important to all of us and should be read before making a purchase. Ordering from a company with an obviously bad returns policy can lead to problems.

This company (not me) doesnt agree that you were tricked into buying a case without a light. And, yes, but for the lack of a light, you liked it. So what!

THEY (having an unfair returns policy) dont give a rats behind about the lack of a light and are not allowing, not as shown to be an option. This should not be a big surprise to you considering that a restocking fee applies even when the customer says, "Couldn't get it to work. Pay to restock a faulty product? How fair is that?

You can justifiably disagree with them now all you want, but by making the purchase you unknowingly accepted their very obviously slanted and unfair returns policy.

End of contest!
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#3 Consumer Suggestion

The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

AUTHOR: RJm - (U.S.A.)

Mike,

My ORIGINAL POINT was merely a suggestion that all of us should read company policies before ordering. Then there are fewer surprises!

Everyone has the right to say NO to perceived unfair offer terms and not place an order. But that judgment cant be made without even reading those terms.

General Example: There are hundreds of complaints listed on the Rip-Off Report involving the acceptance of FREE services, such as a free credit report. After a period of time, those who accept receive bills. Had they read the terms and conditions they would have understood that the policy clearly specified that after a FREE TRIAL PERIOD the customer would be charged a monthly fee, unless the customer cancelled first.

Questionable companies like this rely on the FACT that most of us make erroneous assumptions and will not read those terms and conditions.


Christian,

Why the pissing contest? Get over it! I AGREE that if a light was shown you should have received it. Most companies would also agree and make an honest adjustment.

My ONLY POINT is that terms and conditions are very important to all of us and should be read before making a purchase. Ordering from a company with an obviously bad returns policy can lead to problems.

This company (not me) doesnt agree that you were tricked into buying a case without a light. And, yes, but for the lack of a light, you liked it. So what!

THEY (having an unfair returns policy) dont give a rats behind about the lack of a light and are not allowing, not as shown to be an option. This should not be a big surprise to you considering that a restocking fee applies even when the customer says, "Couldn't get it to work. Pay to restock a faulty product? How fair is that?

You can justifiably disagree with them now all you want, but by making the purchase you unknowingly accepted their very obviously slanted and unfair returns policy.

End of contest!
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#4 Consumer Suggestion

The Need To Read ..Everyone has the right to say NO to perceived unfair offer terms and not place an order.

AUTHOR: RJm - (U.S.A.)

Mike,

My ORIGINAL POINT was merely a suggestion that all of us should read company policies before ordering. Then there are fewer surprises!

Everyone has the right to say NO to perceived unfair offer terms and not place an order. But that judgment cant be made without even reading those terms.

General Example: There are hundreds of complaints listed on the Rip-Off Report involving the acceptance of FREE services, such as a free credit report. After a period of time, those who accept receive bills. Had they read the terms and conditions they would have understood that the policy clearly specified that after a FREE TRIAL PERIOD the customer would be charged a monthly fee, unless the customer cancelled first.

Questionable companies like this rely on the FACT that most of us make erroneous assumptions and will not read those terms and conditions.


Christian,

Why the pissing contest? Get over it! I AGREE that if a light was shown you should have received it. Most companies would also agree and make an honest adjustment.

My ONLY POINT is that terms and conditions are very important to all of us and should be read before making a purchase. Ordering from a company with an obviously bad returns policy can lead to problems.

This company (not me) doesnt agree that you were tricked into buying a case without a light. And, yes, but for the lack of a light, you liked it. So what!

THEY (having an unfair returns policy) dont give a rats behind about the lack of a light and are not allowing, not as shown to be an option. This should not be a big surprise to you considering that a restocking fee applies even when the customer says, "Couldn't get it to work. Pay to restock a faulty product? How fair is that?

You can justifiably disagree with them now all you want, but by making the purchase you unknowingly accepted their very obviously slanted and unfair returns policy.

End of contest!
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#5 Author of original report

Like I said, read again

AUTHOR: Christian - (U.S.A.)

Obviously, you do need to read. Don't you understand? Get it through your head! I DID like the case, but I received a case that was not as shown! Do you think that's right? Obviously not! Reason for returning the case: NOT AS SHOWN. Not because 'CUSTOMER DID NOT LIKE IT'. If it came as shown (with a light), I would have kept it! It's just not worth the money without it! If I were to purchase a remote controlled car for example, and on the box it shows the wheels, however, out of the box, there was no wheels. Would that be right? NO! FALSE ADVERTISING unless it stated 'wheels not included'. Same concept here, the website did NOT state 'light not included'. What gives them the right to interpret? Interpretation in this case would be a lie on their part because I DID like it.

Let's get to where we began..answer me this:

The picture showed the case with a light inside. Why did I receive one without the light in the first place? UNACCEPTABLE!

One more thing. Their site does say 10, 20 and 30% restocking fees. However, I called them again, and they told me 15% restocking fee for the case! Like I said, they don't even know their own policies.
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#6 Consumer Comment

Interpretation is contrued against the drafter

AUTHOR: Mike - (U.S.A.)

Where did you get the idea that because it's the company's policy, it gives the company the right to interpret their terms and conditions? Conflicting interpretations of terms and conditions are construed against the drafter. This is a well-known maxim of common-law Contracts. Farnsworth, Allan, E., "Contracts: Cases and Materials, 6th Ed. 2001" Foundation Press, New York, New York.
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#7 Consumer Comment

Interpretation is contrued against the drafter

AUTHOR: Mike - (U.S.A.)

Where did you get the idea that because it's the company's policy, it gives the company the right to interpret their terms and conditions? Conflicting interpretations of terms and conditions are construed against the drafter. This is a well-known maxim of common-law Contracts. Farnsworth, Allan, E., "Contracts: Cases and Materials, 6th Ed. 2001" Foundation Press, New York, New York.
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#8 Consumer Comment

Interpretation is contrued against the drafter

AUTHOR: Mike - (U.S.A.)

Where did you get the idea that because it's the company's policy, it gives the company the right to interpret their terms and conditions? Conflicting interpretations of terms and conditions are construed against the drafter. This is a well-known maxim of common-law Contracts. Farnsworth, Allan, E., "Contracts: Cases and Materials, 6th Ed. 2001" Foundation Press, New York, New York.
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#9 Consumer Comment

Interpretation is contrued against the drafter

AUTHOR: Mike - (U.S.A.)

Where did you get the idea that because it's the company's policy, it gives the company the right to interpret their terms and conditions? Conflicting interpretations of terms and conditions are construed against the drafter. This is a well-known maxim of common-law Contracts. Farnsworth, Allan, E., "Contracts: Cases and Materials, 6th Ed. 2001" Foundation Press, New York, New York.
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#10 Consumer Comment

Their published POLICY gave THEM the RIGHT to INTERPRET the customer

AUTHOR: RJ - (U.S.A.)

No need, I do read quite well, thank you.

The point is that far too many people do not bother reading return policies, terms and conditions, etc.

You say, Neither of those reasons fall into why I wanted to return the case

Oh, but you are so incorrect! Either you, the customer, did or did not like the product. You obviously DID NOT (and it certainly seems that you had a very valid reason too). But as this business is concerned, it does not at all matter to them as to why you did not like it.

Their published POLICY gave THEM the RIGHT to INTERPRET the customers reason for return to THEIR BENEFIT and, in your case, they chose to go with Customer does not like the product. Not "customer does not like the product because we fooled him into thinking there was a light inside so it's our fault." Therefore, the 10% restocking fee!
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#11 Author of original report

Read again

AUTHOR: Christian - (U.S.A.)

OK my mistake, it IS 10% restock fee but..

Items with 0% Restocking Fee (Must be returned in 30-days):

-Unused cases (due to poor box condition for resale)

You missed that did ya? the case IS unused and, how can they assume that the box is in poor condition? The only thing they have to do is reseal the box! Yes that means put a peice of tape on it! Is that hard to do? One more thing:

A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work"

Did you actually read my report? Neither of those reasons fall into why I wanted to return the case Read, then give a response that actually makes sense with my report.
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#12 Consumer Comment

Unacceptable Terms? Don't Make Purchase!

AUTHOR: RJ - (U.S.A.)

From DIRECTRON.COM Policy page: (http://www.directron.com/restocking.html)

A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work."

This may or may not be fair, but you, who didn't like the product, and all other customers agree to the company Terms & Conditions! Read them BEFORE deciding whether or not to order!

By the way, I notice that the company lists 10%, 20% and 30% restocking fees. There is no 15% restocking fee mentioned.
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