I placed an order for a computer case on directron.com Nice, case with front lights, window, and internal light (according to the picture). I placed the order. Several days later, I received it, and noticed that no internal light was included. At the site, it showed the picture with an internal light. No where on the page it said 'internal light not included' or anything like that. So I filed a report via their website, that lets me explain what the problem is.
Waited a few days..no response to it. So I called, and told them what the problem was. I wanted to return the case, and get a full refund + shipping refund. The manager had to talk to a higher manager, and their response was that I can return it, but I would have to pay 15% restocking fee and shipping. However, on their site, it stated that if PC cases are returned in unused condition, even if the box is opened, restocking fees will not apply. What does it cost them to re-seal a box? When I asked them why the picture shows a light, and no light is included, their lame response was 'because it looks nice.
if we put a plant next to something to make it look nice, it doesn't mean it comes with the item'. They offered me to purchase a light with a 2% discount..wow! 2% that's what..a buck or two savings? And it took 20 minutes for them to tell me this. I was put on hold. That's not good. I purchased from them before this, and was satisfied. However, it seems that they do not even know their own return policies. I decided to keep the case, and maybe resell it. It's not worth shipping back. You can keep the d**n money. However, they just lost a customer.