Directv Inc. Customer Service Rep ATT/Directv Site, Huntington, West Virginia

I worked  for Directv for alittle over 3  years,  never  miss a  day the fired me for being rude to a customer, they changed the polices,about  who could call in to gain access to the accounts and a drunk customer called in and i was trying to explain to her the  changes and  she  would have  to get her  husband to cal and add her to the account and  i ask her just let me  finish with the information that  i needed  to get to her and i could  help her  with the account, they told me  that was rude, they also told me there  were  word i could not say during a  call like, we it they them,i dont know, etc. but  they would  not give me  this  list, they said when i used  these words  i was  being  negative? but they would not give me a list of  words. they would mark me off on my QA Scores  when i would use  such words? I  have  Never  worked  for a place that made me Feel So bad about myself, no wounder so many people have  helth problems. in one  month the  let  over  35 people go. Some one needs to take action. I'm just one person.. hope this helps