- Report: #379502
Report - Rebuttal - Arbitrate
Complaint Review: Directv
Directvwww.directv.com Burbank, California U.S.A.
Directv Directv installation ripoff Burbank California
*Consumer Suggestion: File a complaint with the FTC
*Consumer Comment: I know what you are talking about
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P.S I found an email address for charter public relations and another for investor relations and wrote them the following e-mail explaining my dissatisfaction. within an hour I received a phone call from Kody at public relations wanting to hear my story. I was amazed if only the had responded as well to my installation woes. He pretty much confirmed that they had little control of the installers when they charge extra. So I think the installers are the culprits extorting extra money for their own pockets with arbitrary charges. We discussed may other issues such as their lack of written and signed contracts, as many employees of directv had pointed out if you look enough on their WEB site you can find all this information. You have got to be kidding! The fact that they would give up 2 years of $75 a month to let an installer rip off $ 120 (I had offered to pay $75 extra for installation) is disturbing, how can you trust a company like this?
my e-mail to directv
I am leaving my comment here since this was the only email address I could find for Directv. I hope you will forward it to the appropriate parties.
I signed up for direcTv HD. When the installers arrived they wanted $195 additional for the supposes free installation. Let me assure you that since I had directv in the past installed in conduit the installation was minimal. I refused to pay the additional amount and for a supervisor to contact me. I was not contacted after waiting all day. I did some research on the internet and found that this is not unusual for your company. Maybe thousands of slighted customers posting on the internet can make an impression on your management. I don't care what you call your buyer service when you don't fully inform your customers, I call it lying.
la canada, California
This report was posted on Ripoff Report on 10/08/2008 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/Burbank-California/Directv-Directv-installation-ripoff-Burbank-California-379502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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