• Report: #458744

Complaint Review: Directv

  • Submitted: Thu, June 04, 2009
  • Updated: Sun, January 20, 2013

  • Reported By:Deltona Florida
Directv
2230 East Imperial Highway El Segundo, California U.S.A.

Directv Take Action - Help for victims El Segundo California

*REBUTTAL Individual responds: False advertising

*General Comment: For those who feel they've been wronged

*Consumer Comment: DTV 24 month commitment without approval??

* : DirecTV-committed to ripping off it's customers

*UPDATE Employee: Leased vs Purchased

*UPDATE Employee: Leased vs Purchased

*UPDATE Employee: Leased vs Purchased

*Consumer Comment: the facts

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Like many, I purchased a Directv HD receiver from Circuit City only to find out what a deceptive company Directv is:
1)No matter what you pay for a receiver from a 3rd party, you never own it, you will get charged a monthly fee for it over and above what you pay for the receiver and if you cancel service, you must send it back to them or face a hefty fine
2)Any equipment upgrade automatically puts you into a new 2-5 year contract if you cancel the service, they will automatically deduct anywhere from $300 - $800 from any account they can get their hands on (credit or bank account)

Just to help everyone else, here is important information to take action:

I highly recommend filing a complaint with the state of California Dept. of Consumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form:
http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf

Here's some info you'll need to complete the form:

BUREAU OF ELECTRONIC AND APPLIANCE REPAIR

Licensee Name: DIRECTV, INC.
License Type: SERVICE CONTRACT SELLER
License Number: 4340
License Status: CLEAR Definition
Expiration Date: July 31, 2008
Issue Date: July 19, 2001
City: EL SEGUNDO
State: CA
Zip: 90245
County: LOS ANGELES
Actions: No

You can fax or mail the form and the state will contact you within a week or two.

Directv's headquarters is located in CA:
Directv
2230 East Imperial Highway
El Segundo, CA 90245
Primary Phone: (310) 535-5000
Primary Fax: (310) 964-6590
Primary Contact: Bobby Vernon ,Customer Care Manager


Here are several different class action lawsuits against Directv:

http://www.directvclassactionsuit.com/

http://www.lieffcabraser.com/consumer/directv.htm

http://www.wexlerwallace.com/news.php?category=News&headline=WW+Files+Consumer+Class+Action+Against+DirecTV+Over+Receiver+Lease+Fees

Val
Deltona, Florida
U.S.A.

This report was posted on Ripoff Report on 06/04/2009 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/El-Segundo-California-90245/Directv-Take-Action-Help-for-victims-El-Segundo-California-458744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

False advertising

AUTHOR: Jack - ()

I got three letters from DirecTV saying to come back and they'll pay up to $200 in cancellation fee.  So I called them and was transferred 5 times and none of them says that they can pay in cancellation fee, so I figured that it was false advertising.  One of the reps said that it was advertising from stores such as Walmart, Best Buy, etc.  I think that it's lot of crap and they're trying to trick me into coming back without paying for the cancellation fee.  Is that false advertising?  Should we sue DirecTv for false advertising?  I would love to sue them because I know they make a lot of money off of us and they can try to trick us into staying then pay extra later on.  Let me know.  Thank you.

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#2 General Comment

For those who feel they've been wronged

AUTHOR: James - (U.S.A.)

If everyone would stop and think for moment. Instead of cancelling their service while still under contract and paying out big bucks. 
Maybe if enough people got together at the same time . Then  put their accounts into vacation mode for a couple months or longer .  You can put your account  into vacation mode for up to 6 months.
Who do you think would be the ones hurting, Directv. They couldn't charge you the cancellation fee, wouldn't get any money for  programming . So all they would be getting would be the monthly fee for vacation mode. 
This would only work if enough customers got together to do this. Don't you think it's about time they got the message.
Directv  can do whatever they want to me. But the one thing they can't do . Is chop me up and eat me. 
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#3 Consumer Comment

DTV 24 month commitment without approval??

AUTHOR: frankdude - (United States of America)

i just moved and asked dtv to set me up at my new address.  they offered a free upgrade reciever, I stated no i dont want to sign up for another 24 months or pay for the receiver.  They stated no its free for moving and no you wont need to sign up for another 24 months.  I had issues repeated issues again, and they again offered an upgraded receiver, this time they stated it would take a 24 month commitment.  Again i stated no!!  Then she comes back on the libe and states oh you were put on another 24 month agreement.  I asked how??  I didnt sign up for it as a metter of fact I stated i didnt want a 24 agreement and by the way why are you asking me again if you now are telling me im in a commitment i never asked for or signed for. 

They aske me to escalate it, which i did only to have them tell me that I agreed to their contract because they send me an email stating the 24 month agreement???  this is a scam  I want to cancel and want to voice my option to others.  I need help getting through these guys.  my agreement will be over on 12-2012.  I spend 12 months paying $59 and then the last 12 months most of my bills have been over $100.  This is just for normal channels.  Im pissed off, that they think they can just sign me up for 24 months and send an email.  Now i have to cancel my bank account and send them back their equipment and fight with credit burea..  


 

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#4

DirecTV-committed to ripping off it's customers

AUTHOR: Valerie - (U.S.A.)

It's nice to know that the money DirecTV makes by ripping off and deceiving it's customers goes towards paying employees to surf the internet making rebuttles.  They wouldn't even think about investing in it's long time customers or training it's emplyees on REAL customer service instead of rudeness!

Let's take a look at some facts about DirecTV compaints:

http://www.la.bbb.org/Business-Report/DirecTV-Inc-81000357

So, there are roughly 33,000 customers out there that placed complaints about DirecTV practices, not to mention the thousands complaining here on this web site and many other web sites that never did file with BBB - but they are all wrong??

DirecTV's management seems to think that 33,000 + customer complaints and the loss of thousands of repeat customers that were ripped off and deceived isn't worth the trouble. That speaks volumes about DirecTV's philiopsophy and customer appreciation.

Comments by DirecTV's employees like these stating "just get over it" after having been ripped off exemplifies this company philosophy.

DirecTV is making a long term committment to ripping off it's customers. In 1995:

TALLAHASSEE - Attorney General Charlie Crist today announced that Florida and 21 other states have reached a $5 million settlement with DIRECTV, addressing various allegations of misleading and deceptive advertising practices by the satellite television service provider. As part of the settlement, DIRECTV has agreed to pay restitution to consumers who were assessed a fee for terminating service before the "free programming offer" period expired, received fewer services than they paid for or were deceived by DIRECTV's advertising and sales pitches.

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#5 UPDATE Employee

Leased vs Purchased

AUTHOR: Vance - (U.S.A.)

When you were at Circuit City and "purchased" your receiver, did you bother to read what you were "buying?" It clearly states on the box it's leased. Also, it cost $400 to buy a receiver outright, and can't be done at an electronics retailer (ie Best Buy, Circuit City, etc.).

You were charged for early termination and/or non-return fees from the sounds of it. Valid charges. If you don't bother reading your customer agreement then don't bother filing complaints, especially if it's primarily fueled over anger because you failed to be responsible as a consumer. Yes, the early cancellation fee sucks. Guess what? Dozens of major corporations have them, are you filing against them too?

Look at section 5e of your customer agreement. Case solved.
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#6 UPDATE Employee

Leased vs Purchased

AUTHOR: Vance - (U.S.A.)

When you were at Circuit City and "purchased" your receiver, did you bother to read what you were "buying?" It clearly states on the box it's leased. Also, it cost $400 to buy a receiver outright, and can't be done at an electronics retailer (ie Best Buy, Circuit City, etc.).

You were charged for early termination and/or non-return fees from the sounds of it. Valid charges. If you don't bother reading your customer agreement then don't bother filing complaints, especially if it's primarily fueled over anger because you failed to be responsible as a consumer. Yes, the early cancellation fee sucks. Guess what? Dozens of major corporations have them, are you filing against them too?

Look at section 5e of your customer agreement. Case solved.
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#7 UPDATE Employee

Leased vs Purchased

AUTHOR: Vance - (U.S.A.)

When you were at Circuit City and "purchased" your receiver, did you bother to read what you were "buying?" It clearly states on the box it's leased. Also, it cost $400 to buy a receiver outright, and can't be done at an electronics retailer (ie Best Buy, Circuit City, etc.).

You were charged for early termination and/or non-return fees from the sounds of it. Valid charges. If you don't bother reading your customer agreement then don't bother filing complaints, especially if it's primarily fueled over anger because you failed to be responsible as a consumer. Yes, the early cancellation fee sucks. Guess what? Dozens of major corporations have them, are you filing against them too?

Look at section 5e of your customer agreement. Case solved.
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#8 Consumer Comment

the facts

AUTHOR: Shayna - (U.S.A.)

yes when you got your receiver it was leased. if you purchase an hd receiver it would not cost you the $99 you paid for it. if you would like to own one, you can purchase them from directv at full cost with no contract. you are wrong about the commitment, it is not 2-5 years, there are only 1-2 year contracts. if you get another upgrade within that 2 years, it will start over. yes, if you cancel your service befor your 2 years is up, you will pay an early cancellation fee that will be charged on any credit card on file, as was told to you when you first signed up for directv and is listed on your customer agreement.
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