- Report: #1148517
Report - Rebuttal - Arbitrate
Complaint Review: Directv
DirectvGreenwood Village , Colorado USA
Directv No refund, not cooperative, deceptive, misleading, unprofessional Greenwood Village Colorado
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I bundled my Directv satellite service with Verizon in 2013. I paid my bill with them and decided to dismantle my service November 2013. Between December - February 2014, my bill from Directv was the same, approximately $100 a month withdrawn from my debit card each month. In March, I had over $581 withdrawn from my account via Directv. I was immediately confused and discovered Verizon sent over a bill to Directv claiming that amount was owed.
I contacted Verizon, which did not produce results. I then contacted my bank. They conducted an investigation which took weeks. In April, my bank awarded me a credit to my checking account in the amount taken from Directv. They stated Verizon was indeed incorrect in stating I owed Directv. I spoke with Directv 5/20/14, Operator Kevin advised me about the large balance that was posted back to the account due to my dispute with the bank. I explained the situation to him. He advised me I had a shutoff date of 5/25/2014 and needed to hurry to resolve the situation. He told me despite the payment reversal, there were no restrictions on my account. He provided me with the fax number for the Finance Dept of Directv and told me to send over the dispute paperwork from my bank. I told him I would get this done as soon as possible. He told me to expedite before 5/25 to avoid disconnection. On Tues, 5/21/14 my services were disconnected. I called Directv and spoke with a male operator who appeared to not know what to tell me, and transferred me over to a Supervisor Cicily, Operator # 1400204. After explaining the situation with her, she told me what Kevin told me yesterday was false, that there is a restriction cash only on my account, and he lied and actually expedited a shutoff on my account. After several minutes of explaining the fraud situation, her final answers repetitively were "is there anything I can help you with". I then called back and spoke with a female who attempted to transfer me to a Manager. During the process there was some type of glitch, I suddenly heard a private conversation between a male worker and female. I kept saying "hello" but no one acknowledged me, after several minutes of their inappropriate private conversation, I disconnected. I called Directv again, and spoke with male Operator who attempted to transfer me to the Manager. I spoke with Manager Toni, Operator # 57701. I again explained the whole situation (Verizon vs Directv, the payment not owed to them because Verizon received payment from me during the bundle, the reason my bank returned my payment etc). She told me they shutoff earlier than original shutoff date of 5/25 because of the balance. I feel like despite the situation, Directv has been repetitive and not assisting me to resolve the issue, they never offered a payment arrangement, and even advised me to bring almost $700 cash into a store to pay them due to a restriction that they claimed yesterday wasn't on the account and now today is. I told Ms.Toni, I will not be handling that amount of cash at a store in front of customers and potential criminals to rob me. She told me "well I'm sorry there's nothing else we can do". I'm being punished by Directv because I had my bank investigate the charge on my account that Verizon was never supplied to send to them because it was paid already.
This report was posted on Ripoff Report on 05/21/2014 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/Greenwood-Village-Colorado/Directv-No-refund-not-cooperative-deceptive-misleading-unprofessional-Greenwood-Villa-1148517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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