• Report: #1079474

Complaint Review: Directv

  • Submitted: Tue, August 27, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: Layla — Salisbury North Carolina
Directv
Internet USA

Directv Directv television service provider cable tv satellite Internet

*Author of original report: Directv is a ripoff

*General Comment: they owe you nothing really...

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Directv is a ripoff! 

An absolute nightmare!  I was with directv for over a decade I bought a new house and agreed to a movers package at the rate of $50 a month and scheduled the install, I also had them update my last name to my legal married last name and someone flagged my account for fraud since my name changed omg pp get married every day really after several hours of exhausting calls and six different customer service reps I finally get someone who can change the account name and reschedule the install, then waiting another two weeks for that to happen well the installer tore up my house left equipment in the yard and wires left laying in the road, real nice for new neighbors yay! Come to find out they stole the ground from the twc Internet who interned had to take it back, directv took another two weeks to fix leaving my house ungrounded and services not working except in 1 of the three rooms.  

Then the bills come in at $124 a month and not the $50 as agreed called they adjusted the account slightly but not correctly then again more the following month grrrr called told them to turn off services they wanted to say I was under contract and would be charged $480 for disconnecting argued with them and they agreed that wasnt what i agreed to and wouldn't charge the fee after the third rep mind you and after they tried to lower the service to just local tv to get it down to the $50 as agreed but that's not what I agreed to pay the $50 a month for, so that was a no go on my part.  Then they didn't turn off for another month and then sent me a final bill for $540 then tried to send another bill for $830 and a box to return equipment

WOW so I return the equipment and called again, then they draft $540 out of my account after agreeing not too grrrr of course screwing up my account and my other bills. So back on the phone round and round with reps then transferred to a supervisor end result they agree to refund $380 within 3-4 days and send me an email which I still have confirming such, well a week goes by and no refund I call again the reps inform me that now the refund amount has gone down to $220 instead of the $380 and to top it off can't even tell me why the amount has changed in the last week but insists that it is the accurate amount.  This company is completely fraudulent lies about everything doesn't stand behind its word and is the most complained about company in history for a reason don't use there services and teach them to stop lying and taking advantage of there customers oh and btw guys you can get the nfl package for $40 per season online rather than their $300 a season charge at nfllive.com I'm following my team for just $30 this year.  Final notes Directv you Suck!


This report was posted on Ripoff Report on 08/27/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/internet/Directv-Directv-television-service-provider-cable-tv-satellite-Internet-1079474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Directv is a ripoff

AUTHOR: Layla - ()

1st off directv did offer a movers package and that's what I agreed to go under contract as not almost three times the amount I am fully aware of the difference between a set price and a one time credit.  If the company is so great why did they loose a 14 million dollar law suit and have over 21,000 complaints with the bbb.  Also I have the email from them saying exactly what they were suppose  to put in my account and also my bank statements showing what went into the account.  i would obviously still be with them and not complaining had they followed the deal that they offered me and quite frankly my name should have no effect or baring upon what my contract price is. So why don't you grow up and do your research before running your trap about something you obviously no nothing about.  I stand behind my statement directv is fraudulent in there terms.

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#2 General Comment

they owe you nothing really...

AUTHOR: Tyg - ()

 First you were the one who broke thier contract. By law they owe you no cash refund what so ever. It even CLEARLY states that if you break your contract you have to pay a ETF. The reps can TRY and get you cash back, but the supervisor can and will veto that if they do not feel that you qualify for a refund. Second the problem I see is that this all stems from changing your name. When you made your deal it was under your old last name. When your account got flagged for fraud everything changed. By Law they can only offer you the packages that they sell. For you to sit there and say that they were going to give you service at $50 is probably a misunderstanding on your part. They probably offered you a $50 CREDIT on your next bill. Which is probably what happend.

You cant blast DTV for what is your fault. YOU broke your contract. Dont be sour because you have to pay for it. Own up to YOUR mistake and quit flaming a actual reputable company. Its obvious that you enjoyed thier services for quite a few years. Wheres the kudos for the years and years of excellent service you recieved. Oh thats right...irresponsable children tend to forget that they arent the center of the universe. Grow up and accept that YOU SCREWED UP!! Everything that you have had to pay is a DIRECT reflection of the actions YOU chose to take.

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