- Report: #1079474
Report - Rebuttal - Arbitrate
Complaint Review: Directv
Directv Directv television service provider cable tv satellite Internet
*Author of original report: Directv is a ripoff
*General Comment: they owe you nothing really...
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Directv is a ripoff!
An absolute nightmare! I was with directv for over a decade I bought a new house and agreed to a movers package at the rate of $50 a month and scheduled the install, I also had them update my last name to my legal married last name and someone flagged my account for fraud since my name changed omg pp get married every day really after several hours of exhausting calls and six different customer service reps I finally get someone who can change the account name and reschedule the install, then waiting another two weeks for that to happen well the installer tore up my house left equipment in the yard and wires left laying in the road, real nice for new neighbors yay! Come to find out they stole the ground from the twc Internet who interned had to take it back, directv took another two weeks to fix leaving my house ungrounded and services not working except in 1 of the three rooms.
Then the bills come in at $124 a month and not the $50 as agreed called they adjusted the account slightly but not correctly then again more the following month grrrr called told them to turn off services they wanted to say I was under contract and would be charged $480 for disconnecting argued with them and they agreed that wasnt what i agreed to and wouldn't charge the fee after the third rep mind you and after they tried to lower the service to just local tv to get it down to the $50 as agreed but that's not what I agreed to pay the $50 a month for, so that was a no go on my part. Then they didn't turn off for another month and then sent me a final bill for $540 then tried to send another bill for $830 and a box to return equipment
WOW so I return the equipment and called again, then they draft $540 out of my account after agreeing not too grrrr of course screwing up my account and my other bills. So back on the phone round and round with reps then transferred to a supervisor end result they agree to refund $380 within 3-4 days and send me an email which I still have confirming such, well a week goes by and no refund I call again the reps inform me that now the refund amount has gone down to $220 instead of the $380 and to top it off can't even tell me why the amount has changed in the last week but insists that it is the accurate amount. This company is completely fraudulent lies about everything doesn't stand behind its word and is the most complained about company in history for a reason don't use there services and teach them to stop lying and taking advantage of there customers oh and btw guys you can get the nfl package for $40 per season online rather than their $300 a season charge at nfllive.com I'm following my team for just $30 this year. Final notes Directv you Suck!
This report was posted on Ripoff Report on 08/27/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/internet/Directv-Directv-television-service-provider-cable-tv-satellite-Internet-1079474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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