- Report: #989557
Report - Rebuttal - Arbitrate
Complaint Review: Directv
DirectvInternet United States of America
Directv Poor Customer Service. I have had two HD DVR systems fail on me and they have the nerve to want me to pay $49.00 for a technician to come out and take a look at it. Internet
Poor Customer Service. I have had two HD DVR systems fail on me and they have the nerve to want me to pay $49.00 for a technician to come out and take a look at it. In addition to this, Directv only offers 3 business days service to get a new receive out to me. When a asked a supervisor for better customer service and asked if this is how they treat their long time customers. The supervisors reply was "yes." I would have cancelled these people a long time ago, but they are the only ones with the NFL Sunday package which is a must for my husband. If you are thinking about going with Directv and do not require the NFL
Sunday package, I would definitely think again. Prior to this issue, I had a problem with them installing my HOME DVR system and it literally took two weeks to find and settle the problem. I was told on multiple occassions that someone would call and no one ever called or came out.
The supervisors at DIRECTV need customer service training urgently
This report was posted on Ripoff Report on 01/01/2013 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/internet/Directv-Poor-Customer-Service-I-have-had-two-HD-DVR-systems-fail-on-me-and-they-have-th-989557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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