Directv Service call  Internet

Signed up for attuversened, since they have no tv service here, they are partnered with directv.  Service came out and said there was no direct line of sight.  The technician left the cable box open with cables out, called them and they said nothing could be done since the account was cancelled, I would need to call my current provider to fix it, even tho it was the directv technician that left the box exposed.  I would never go to directv no matter what the pormotionals they have.  Also was told that the directv technicians cannot go on the roof anymore to get direct line of sight.  Stay away from directv!!