ED Magedson – Founder
Discount Auto Services3101 N Rancho Dr. las vegas, Nevada United States of America
DISPUTE WITH DISCOUNT AUTO SERVICES 10/16/10
ON 10/16/10 AT 12:36 I STOPPED TO GET A STANDARD OIL CHANGE AND NEW OIL FILTER. SERVICE WAS COMEPLETED AT 1:23 I PAID $17.88 AND WENT HOME. I DIDNT DRIVE CAR ON 10/17/10 AND DROVE TO WORK ON MONDAY MORNING 10/18/10 AND STARTED TO DRIVE HOME AFTER WORK, ABOUT 2MILES WERE DRIVEN AND I HEARD A LOUD NOISE HIT UNDER MY CAR, THEN THE CHECK OIL LIGHT CAME ON AND MY CAR LOST POWER. I GOT TO THE SIDE OF THE FREEWAY AND INSTANTLY CHECKED THE OIL AND THERE WAS NOT A DROP ON THE DIP STICK! I CALLED DISCOUNT AUTO SERVICES AND TALKED TO THE SAME LADY TAMMY AND ASKED FOR A TOW TRUCK BECAUSE THERE WAS NO OIL IN MY ENGINE AND MY CAR WAS AT HER SHOP LESS THAN 28 MILES AGO. [continued below]....
I THEN TOLD HER I WOULD CONTACT MY OWN TOW COMPANY AND FIND A CERTIFIED DODGE ENGINE SHOP WHICH IS SUV&TRUCKS SEE ATTACHED ESTIMATE. THEY WERE CLOSED WHEN I GOT THERE AND I LEFT THE CAR AND THE KEY. ON TUESDAY MORNING THEY LIFTED THE CAR AND THE OIL FILTER WAS MISSING AND THAT THE VEHICLE HAD INTERNAL DAMAGE AND WOULD NEED A NEW ENGINE AT A COST OF $4708.86. I WENT TO DISCOUNT WHERE AGAIN I WAS TALKING TO THE LADY NAMED TAMMY WHO SAID SHE WAS THE MANAGER SO I DROPPED OFF THE COPIES OF ALL THE ESTIMATES AND TOWING CHARGE AND RENTAL CAR AGGREEMENT. I ASKED WHO THE OWNER WAS AND I WAS TOLD" I DON'T KNOW" AND I ASKED AGAIN YOU DON'T KNOW WHO YOU WORK FOR AND SHE SAID" I DON'T HAVE TO TELL YOU "! I THEN ASKED TO SEE THE BUISNESS LICENCE WHICH SHE PUT HER HAND COVERING THE NAME ON THE LICENCE (SEE PHOTO) .
I THEN ASKED WHO PERFORMED THE SERVICE ON MY CAR AND SHE SAID AGAIN" I DON'T HAVE TO TELL YOU! I LEFT WITH LITTLE INFO AND TAMMY TOLD ME I WOULD BE CONTACTED BY A RUDY MARTINEZ OR THE INSURANCE COMPANY THE NEXT DAY 10/21/10, THAT CALL NEVER CAME. SO I CALLED TAMMY AGAIN THIS MORNING 10/22/10 9:15AM AND ASK WHY I HAVENT HEARD BACK FROM ANYONE AND SHE TOLD ME I HAD TO GIVE HER MORE TIME. I ASKED WHO THE INSURANCE COMPANY WAS AGAIN AND WHO I WOULD BE HEARING FROM AND SHE HUNG UP ON ME! SHE THEN CALLED ME BACK AND SAID THERE WAS PHONE TROUBLE AND THAT I WOULD HEAR FROM SOMEONE BY THE END OF THE DAY. I RESONDED TO HER BY TELLING HER IF I DIDNT HEAR FROM ANYONE BY THE END OF THE DAY COMPLAINT LETTERS WOULD GO OUT IN THE MAIL TOMORROW, 10/23/10. I TOLD HER THAT HER SHOP CAUSED THE DAMAGE AND I JUST NEED IT FIXED, WHY DOES THIS HAVE TO BE SUCH A HASSLE AND WHY ARE YOU PUTTING ME OFF? SHE SAID SHE NEEDED MORE TIME.
CONVERSATION ENDED WITH PLEASE MAKE SURE THAT I HEAR FROM SOMEONE TODAY ON THIS MATTER OR THE LETTERS WILL GO OUT AND I WAS GOING TO CONTACT CHANEL 13 AND THAT I WOULD PICKET THERE BUSINESS TILL WE GET THIS RESOLVED. I JUST WANT MY CAR FIXED I HAVE NO MONEY TO PAY FOR ANOTHER WEEKS RENTAL CAR AND HAVE NO OTHER MEANS TO GET BACK AND FORTH TO WORK. I NEED THIS TO BE RESOLVED TODAY. THANK YOU FOR LOOKING AT MY COMPLAINT AND IF YOU NEED ANYMORE INFORMATION PLEASE FEEL FREE TO CANTACT ME AT (((phone number redacted))). I THINK THIS PLACE IS A SCAM AND WHEN THEY MESS YOUR CAR UP THEY DONT WANT TO PAY FOR THE DAMAGES THEY CAUSE!! THANKS SO VERY MUCH FOR ALL YOUR HELP, MARY
10/27/10 Rudy Martinez told my mechanic at Suv & Trucks that there was an oil leak before and that my car was knocking when I came in which is a totall LIE! There was a small oil leak however I have an estimate that clearly states the cause of the engine damage is from oil filter coming off my car going 65mph on I 215. An oil leak and a missing oil filter is 100% completly different issuses. Please anything you can do or if you need any additional information please call. Thanks againCLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 10/28/2010 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Auto-Services/las-vegas-Nevada-89130/Discount-Auto-Services-Rudy-Martinez-Operations-Manager-Internal-engine-damage-do-to-oil-656151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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