- Report: #1052321
Report - Rebuttal - Arbitrate
Complaint Review: Discount Car and Truck Rentals
Discount Car and Truck Rentals720 Arrow Rd Toronto Ontario M9M 2M1 Toronto, Ontario Canada
Discount Car and Truck Rentals overcharge repair miscellaneous charges Toronto Ontario
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The rental company initially gave me a silver 2012 Volkwagen Jetta on November 20th 2012.
I had been using the vehicle carefully until one unfortunate night. On the night of November 14th 2012 I had decided to go take my little sister for a movie. I drove to Cineplex Coliseum Mississauga right next to Square One Mississauga. I parked the Jetta beside the theatre in the West parking lot, locked the vehicle, and headed inside for the movie.
After the movie, I returned outside and got into the vehicle when my sister noticed something odd. The passenger side mirror was missing! The odd part was that there was no sign of collision. It looked like someone who knew what they were doing had removed only the glass from the side mirror housing. The interesting part also is that there is a wire that plugs into the mirror on the back and if it was broken or ripped off, the plug would have sustained damage or the wire would have snapped. I looked on the ground to see if the glass was shattered or had fallen onto the ground. There was nothign on the ground. I also knew that the glass was in fact fine before going for the movie since I had to use it during parking. So by the looks of it, it was a theft.
As any person would do I went the next day and reported the incident to Discount Rental as well as the police. The police officer noted that it was the only damage on the vehicle. The Discount Rental office associate also noted that it was just the mirror that had gone missing.
Thefts happen and the vehicle was in my possession when this event had occured. So I defintely was willing to pay for the missing part and the labour that it involved to put it on the vehicle. Little did I know of all the miscellaneous charges that followed.
The cost of a new mirror as stated on the bill: $60.00 (part number: 5C6-857-522-A)
Also any labour charges that would be charged for it.
I received a bill for a total of: $604.58
On the bill there were other repairs done to the vehicle. I have no problem with paying for what I was responsible for but all I should be paying for is the mirror and its labour cost. Not any other labour costs as written on the vague bill.
More information can be provided with images at request.
This report was posted on Ripoff Report on 05/20/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Car-and-Truck-Rentals/Toronto-Ontario/Discount-Car-and-Truck-Rentals-overcharge-repair-miscellaneous-charges-Toronto-Ontario-1052321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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