Unfortunately, I find myself in the same situation as many of you who have filed a report against Discount Global Travel. I, too, was mislead into thinking that I would save a lot of money using their travel service.
I went to the sales pitch in Irvine, CA, on January 28, 2006. Mustafa Azizi was the agent who suckered me in. I told him I was mainly interested in international travel, and he said no problem.
I told him the dates, airlines, and prices that my parents had booked for a trip to Croatia in the summer. He quickly showed me a printout from Consolidator Shopper that had approximately a $400 savings per ticket. I was hooked. I spoke to my parents, and they also thought it was a great deal. So I paid $4,000 for the membership.
When I called the 800 number to book my parents' flights through DGT, they were not able to offer the prices that were on the printout that I was given by Mustafa.
So I asked to speak to the manager, since this is why I signed up for the service in the first place. I spoke to Gus, who promised to refund the difference of what my parents paid through a different travel agent and what was shown to me on the printout. He said I would receive $300 per ticket, including a ticket for my aunt - so $900 total.
Weeks went by and I did receive a check, but it was only for $300. So I called Gus to see what was going on. He said we had agreed on $300 total, not $300 each. I told him he was mistaken because I had written it down. He said he would refund me another $300, but no more. I said fine. To this day, I have not seen that money.
Since I signed up for this service, between my daughter and I, my parents, my brother and sister-in-law, we have been to Europe five times, each time trying to make are airfare reservations through DGT. Each time has been unsuccessful. I would leave a message and get a call back about a week later. The prices I was quoted were always higher than we would pay through our own travel agent and the routes included overnight layovers. It was ridiculous. I was told they couldn't put in specific itineraries. They could only put in the dates and the departure and arrival cities and see what comes up.
My last attempt to book airfare to Croatia was last month, January 2007. My parents already had a reservation with their travel agent but hadn't paid for it yet. So I called DGT. Again, I received a call about a week later from Cheryl, the agent who handles international airfare. She told me that DGT had ceased doing business in October of 2006!!! Now what I asked her. She told me that their telephone number was sold to this new company and she could still try to get me airfare. But that she was no longer affiliated with DGT. Also, the telephone number to the Irvine office is no longer in service.
So where do we go from here? I want my money back, as I'm sure all of you do who were scammed by these people. Somehow we need to get together for a class action lawsuit against DGT.
Please feel free to contact me.
San Pedro, California