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  • Report: #910382

Complaint Review: Discount Gold Brokers

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  • Submitted: Wed, July 11, 2012
  • Updated: Wed, July 11, 2012

  • Reported By: ms — Buena Vista Colorado United States of America
Discount Gold Brokers
14724 Ventura Blvd ste 700 Sherman Oaks, California United States of America

Discount Gold Brokers non deliverly of coins ordered, no refund issued Sherman Oaks, California

*Consumer Comment: Attention Discount gold broker Customers

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Purchased 1000 american eagles on 5/8/2012.  Was told deliverly was 4 to 6 weeks.  At 4 weeks I called was told deliverly would now be 6 to 8 weeks.  Called at 6 weeks and was continually put off for additional 2 weeks.  It is now 9 weeks and they will not return my calls.  No coins, no refund.

This report was posted on Ripoff Report on 07/11/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Gold-Brokers/Sherman-Oaks-California-91403/Discount-Gold-Brokers-non-deliverly-of-coins-ordered-no-refund-issued-Sherman-Oaks-Cali-910382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Attention Discount gold broker Customers

AUTHOR: fraud Investigator - ()

Hi Discount Gold Brokers Customers

I dug further and discovered that we have recently issued an enforcement action against Discount Gold Brokers, Inc., on April 15 of last year. The “Desist & Refrain” order prohibits further sale of commodities to California customers. Please feel free to advertise the order against the company as you see fit. You may reproduce the actual order or provide the link to our website where it is posted: http://www.dbo.ca.gov/ENF/pdf/2013/DiscountGoldBrokers_dr.pdf.

As for current customers with grievances, the best advice I can give is for individuals to file a complaint with the California Department of Business Oversight so that we can further our official investigation into the company. Our complaints page is athttp://www.dbo.ca.gov/Consumers/consumer_services.asp.

Complaints may also be filed online and the process to do so begins at this page:https://dbo.secureprtportal.com/pages/dfi_ecomplaint.aspx.

As stated on the webpages above, this is our philosophy regarding complaints:

The California Department of Business Oversight encourages the public to submit complaints if it is believed that a licensee of the Department is acting in violation of state law or has acted improperly. Complaints are also encouraged regarding any company or person that may be conducting unlicensed activity that is within the Department’s jurisdiction. The Department evaluates and reviews complaints for alleged violations of the laws we administer and take appropriate action as authorized under the law.

You may provide any or all of this information as you see fit.

Thanks,

ML

Mark Leyes

Director of Communications

Department of Business Oversight

1515 K Street, #200

Sacramento, CA 95814-4052

(916) 322-7180

Mark.Leyes@dbo.ca.gov

www.dbo.ca.gov

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