- Report: #948494
Report - Rebuttal - Arbitrate
Complaint Review: Discount Merchant
Discount MerchantInternet United States of America
Discount Merchant Discount-Merchant.com sells low quality, fall apart items and NO customer service or refund , Internet
*Author of original report: Refund and apology given
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Went to install bulb, it just slides in. I work in electronics so I'm capable. The CHEAP plastic connector fell apart during install,again, it just slides in. I called Discount Merchant wanting a refund. I was told as long as the item was defective I would receive a full refund. I shipped back at my expense and waited for them to receive it.
I called after they received it and they confirmed they had it (9/20)and I should have my refund within 2-4 days. I waited a week (9/27) and called back. I was told it would take one more day. I called the next day (9/28)and was told my refund was completed on 9/25 but they only refunded 75% of the price due to the item "being fine".
I asked how the item could be fine considering the NECESSARY connector was BROKEN!!!??? I was told their return department opens hundreds of boxes a day( like there's no room for error there) and it was fine. Therefore a 25% restock fee applied. I asked if someone could have made a mistake. I was told NO. I again asked how they could say that when the housing was BLATANTLY broken? I was told I was wrong. Have to get Discover to take care of it....after 2 billing cycles!!!! Price was good and if item wasn't a piece of turd (definitely NOT OEM or better as described) I would be happy. But their CHEAP item broke and was UNUSABLE! I followed their return guidelines, got a RMA, waited and got shafted. I guess that's the quality of their customer service. I reviewed them first and understand that most people are happy. But it sucks when this happens to you! I work retail and HATE leaving reveiws like this but received NO customer service on thier end so had NO other choice.
This report was posted on Ripoff Report on 09/29/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Merchant/internet/Discount-Merchant-Discount-Merchantcom-sells-low-quality-fall-apart-items-and-NO-custome-948494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.