- Report: #948494
Report - Rebuttal - Arbitrate
Complaint Review: Discount Merchant
Discount MerchantInternet United States of America
Discount Merchant Discount-Merchant.com sells low quality, fall apart items and NO customer service or refund , Internet
*Author of original report: Refund and apology given
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Went to install bulb, it just slides in. I work in electronics so I'm capable. The CHEAP plastic connector fell apart during install,again, it just slides in. I called Discount Merchant wanting a refund. I was told as long as the item was defective I would receive a full refund. I shipped back at my expense and waited for them to receive it.
I called after they received it and they confirmed they had it (9/20)and I should have my refund within 2-4 days. I waited a week (9/27) and called back. I was told it would take one more day. I called the next day (9/28)and was told my refund was completed on 9/25 but they only refunded 75% of the price due to the item "being fine".
I asked how the item could be fine considering the NECESSARY connector was BROKEN!!!??? I was told their return department opens hundreds of boxes a day( like there's no room for error there) and it was fine. Therefore a 25% restock fee applied. I asked if someone could have made a mistake. I was told NO. I again asked how they could say that when the housing was BLATANTLY broken? I was told I was wrong. Have to get Discover to take care of it....after 2 billing cycles!!!! Price was good and if item wasn't a piece of turd (definitely NOT OEM or better as described) I would be happy. But their CHEAP item broke and was UNUSABLE! I followed their return guidelines, got a RMA, waited and got shafted. I guess that's the quality of their customer service. I reviewed them first and understand that most people are happy. But it sucks when this happens to you! I work retail and HATE leaving reveiws like this but received NO customer service on thier end so had NO other choice.
This report was posted on Ripoff Report on 09/29/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Merchant/internet/Discount-Merchant-Discount-Merchantcom-sells-low-quality-fall-apart-items-and-NO-custome-948494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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