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  • Report: #945899

Complaint Review: Discount Mugs

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  • Submitted: Mon, September 24, 2012
  • Updated: Tue, September 25, 2012

  • Reported By: Kelli — Paris Texas United States of America
Discount Mugs
12610 NW 115th Avenue Medley, Florida United States of America

Discount Mugs discountmugs.com Order received but incorrect - They agreed to fix order but cannot get them to return emails or calls - Will have to throw original order away - Complete waste of time & money Medley, Florida

*Author of original report: Discount Mugs HUNG UP ON ME

*UPDATE Employee: Please allow me to help you...

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I ordered some custom koozies for work on 7/30/2012. They were delivered almost a month later, 8/20/2012 and the koozies were the wrong color. I ordered tourquoise koozies with hot pink lettering. I received green koozies with light pink lettering. I emailed discount mugs and spoke with a Natasha Lugo who claimed that that was the correct colors. I printed out the colors they showed on their website with the koozie compared next to it to show the very obvious difference. She then agreed to replace the koozies. Today is 9/24 and I have not received a confirmation email, nor will they reply to any of my emails or phone calls. (10:50am 9/20/2012 left voicemail - 4:24pm 9/20/2012 left voicemail - 9:30am 9/23/2012 left voicemail - 9:31am 9/24/2012 called art dept & they transferred me to customer service, waited on hold 10 minutes and finally hung up - 9:41am 9/24/2012 called customer service dept and waiting for someone to pick up for 24 minutes and finally hung up) DO NOT USE THIS COMPANY - customer service is horrible and you will be throwing your hard earned money AWAY!

This report was posted on Ripoff Report on 09/24/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Mugs/Medley-Florida-33178/Discount-Mugs-discountmugscom-Order-received-but-incorrect-They-agreed-to-fix-order-but-945899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Discount Mugs HUNG UP ON ME

AUTHOR: Kelli Jones - (United States of America)

I just followed up with Discount Mugs with a phone call at 1:33pm 9/25/2012 - the woman that I was transferred to told me that there was no record of any complaint and that I need to forward my emails to customerservice@discountmugs.com. When I asked for her name, SHE HUNG UP ON ME. I am now forwarding the emails to them.
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#2 UPDATE Employee

Please allow me to help you...

AUTHOR: Discount Mugs Customer Service - (United States of America)

Hello,

Please accept our sincere apologies for the inconvenience you may have experienced.

It is with great concern that I address the incident you experienced with our customer service department. After hearing of these issues, I would like to make an apology on behalf of our company. We are taking all the necessary steps to make sure that this type of problem does not happen again.


We deeply value your relationship with Discount Mugs and are committed to providing you with the
highest level of service simply because our customers deserve the very best.  I would like to take the time and help you resolve any pending issues.

So that I may better help you please contact me as soon as possible. I look forward to helping you very soon.

Best regards,

Violet G.
Customer Service Manager
violet@discountmugs.com
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