- Report: #884266
Report - Rebuttal - Arbitrate
Complaint Review: Discount Plastic Bags
Discount Plastic BagsInternet, Texas United States of America
Discount Plastic Bags discountplasticbags.com Don't Rely On Samples From DiscountPlasticBags.com Internet, Texas
*Author of original report: Samples should match product
*REBUTTAL Owner of company: Industry Standard Tolerances
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I needed poly bags for my hobby so I requested appropiate samples from them. After a week I called & spoke to Ken Woodruff since I had not received the samples I requested thru their email system. I received the samples 2 days later. They were labeled with stock numbers that didn't match any of their items. The sample that I thought would best fit my need was a 12 X 18 1/4 3 mil poly bag with a very small seam offset. So I placed an order. What I received was not that - I received 12 X 18 poly bags with a 1/2 seam offset. It may not seem like such a big difference, but it is to me. So I contacted them about my order.
It took them 2 weeks to even talk about an RMA & they wanted me to pay return shipping, not cheap.
They say that they have a disclaimer on their website that there may be variations. That's fine, but I requested samples!!! So they should match my order!!!!
This report was posted on Ripoff Report on 05/17/2012 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Plastic-Bags/Internet-Texas-/Discount-Plastic-Bags-discountplasticbagscom-Dont-Rely-On-Samples-From-DiscountPlasticBa-884266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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