• Report: #683730

Complaint Review: Discount Tire

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  • Submitted: Mon, January 17, 2011
  • Updated: Fri, January 21, 2011

  • Reported By: Never again! — San Antonio Texas United States of America
Discount Tire
20690 US Highway 281 N San Antonio, Texas United States of America

Discount Tire Free air check was costly (TWICE!) - broken valve stems on BMW run flats San Antonio, Texas

*General Comment: this is funny

*UPDATE Employee: Discount Tire

*Consumer Suggestion: You should file a COMPLETE report here, and with the corporate offices

*Consumer Comment: Fishy

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I took my BMW to Discount Tire at Evans/281 in San Antonio a few months back to have the air checked because it was riding a bit funny after the weather cooled. The next morning, the tire pressure sensor went off. I drove back and they let air out and reset the sensor - saying they over-pressurized the tires. Later that day I drove 50 miles out the country and the car got harder and harder to steer. I pulled over at a gas station to check the pressure and it was totally empty. I filled it up and the air flew out of the valve stem which had a huge crack on it at the base. They BROKE the valve stem airing the tire, and since they reset the sensor, I had no idea the tire was flat and was driving on it all day. I had to pay out the rear to get my run flat fixed at another shop out of town. I called them to complain and no one ever returned my call.

You would think I learned my lesson but I didn't. I took the BMW to the Discount Tire at 281/Brookhollow a few days ago to have my tires rotated because I had already paid for the lifetime rotation warranty. Before I even got the counter guy outside to see the car tires, he asked when the last time I had bought new tires was because it wasn't showing in his system. Then he said the belts were busting through and he wouldn't even try to rotate them at this point they were so bad - he told me I needed new back tires right now. I put my fiance on the phone who shut him down. He didn't even know what he was talking about - the car had newer run flats on them and the tires were fine! I decided not to let them rotate them after all because I didn't trust them at that point. So, I drove it around to have the air pressure checked and tires aired because of the recent cold weather. Well guess what, now ANOTHER valve stem is BROKEN just like the other one and my tire is flat again. Coincidence, I think NOT.

Never, never, never again will I trust this company to take care of my car tires. Maybe it's because I'm a girl in a newer BMW that they think I'm rich and stupid or something, but guess what, go find yourself another dummy. This one will take her tires to someone who's above board. Shame on you!


This report was posted on Ripoff Report on 01/17/2011 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Tire/San-Antonio-Texas-78258/Discount-Tire-Free-air-check-was-costly-TWICE-broken-valve-stems-on-BMW-run-flats-Sa-683730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

this is funny

AUTHOR: Bill d - (U.S.A.)

ok---for one at the end you say never again will you trust them to take care of your tires---yet you are mentioning you had to pull over somewhere to put air in the tire and the valve broke---if you knew how to do this why do you not just do it yourself?????--in any case---but i have seen this before on another girls bmw--and mr. boyfriend tried to be the man and put air in her tires-well mr boyfriend also cross threaded one of the caps back on--as i go to fill it it broke--i could not get the cap off at first---before i broke it i told her and asked her what the f*ck?-then she told me about the boyfriend-----it truly is a shame when hot broads in bmw's have such dumbass boyfriends--the sad part i am a hot guy who drives a bmw and can't find a girl in general-oh well---i even know how to fix your cars most especially bmw as i am a mechanic

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#2 UPDATE Employee

Discount Tire

AUTHOR: Ken Reed - (United States of America)

Hi,

My name is Ken Reed and I am the consumer affairs division for Discount Tire. First I would like to apologize for your poor experiences and I would appreciate the opportunity to address all your concerns.

If you would please contact me at 480.606.6312 I will do all I can.

Thank you and I will wait to hear from you.

All the Best,

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#3 Consumer Suggestion

You should file a COMPLETE report here, and with the corporate offices

AUTHOR: Steve - (U.S.A.)

Your report here is incomplete.

You never mentioned the DATE you initially bought the tires, nor did you state how many miles were on them. This is very important information.

Maybe you should scan in your reciept.

Gather all of your pertinent information and file a written complaint to the Discount Corporate Office.

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#4 Consumer Comment

Fishy

AUTHOR: Lynn - (USA)

How old are the tires? You say "Newer" but dont say how old they are.

Also, at what part on thesevalve stems did the break occur and do you park the car in the San Antonio sun?

My guess is old tires and sun baked rubber.

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