• Report: #921770

Complaint Review: Discount Tire

  • Submitted: Thu, August 02, 2012
  • Updated: Sat, August 04, 2012

  • Reported By: Swerdna — Arizona United States of America
Discount Tire
Internet United States of America

Discount Tire I know a TIRE SCAM when I see one! Internet

*Consumer Comment: Self Serving Industry Standards

*Consumer Comment: "Engineer's Recommendation" easily proved false.

*Consumer Comment: Do better research

*Consumer Comment: That explains a lot

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I know a TIRE SCAM when I see one!  
Take this scenario:  I purchase 4 new 60,000 miles $200 each tires.  I don't get back right away to the tire store, Discount Tire, to have my tires rotated and I had put on 6000+ on the tires already.  Being that the tires on the front of ANY vehicle wear it tires the greatest in the front and especially on the right front.  I needed to take my vehicle in to have the tires rotated to get longer life and a more balanced wear on all four.    But after getting to Discount Tire the manager says, "Because your front tires are more wore than your rear tires we can't put the rear tires on the front.  Or policy is to always have the better tires on the rear.  To rotate the tires you'll need to purchase two new tires to be placed on the rear and rotate the rear to the front.  I state, "But I've put less than ten thousand miles on these 60,000 mile tires and that's the reason I need to rotate them to the rear, so they'll last longer, because if I leave them on the front they'll wear their edges to the belt." Manager says, "I'm sorry but we can't put the more wore tires on the rear."  I said, "Then I'll need to go someplace else, because the next time I come in you'll demand I buy two more new tires." 
This is a scam! You could never purchase four new tires without uneven wear on the front and at that point they'll refuse to rotate the front to the rear. They're doing this to sell more tires. Be it's both the manufactures and tire stores, be it Discount Tire, Big O or many others, which are in on the scam.

This report was posted on Ripoff Report on 08/02/2012 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Tire/internet/Discount-Tire-I-know-a-TIRE-SCAM-when-I-see-one-Internet-921770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Self Serving Industry Standards

AUTHOR: Smokejumper - ()

Listen up sonny.  The local Discount Tire store told me that putting new tires on the back of my front wheel drive vehicle is a law.. That is a bald faced lie !  I have researched exactly the claims on both sides and can pass this along.. The tire industry has dictated a Standard Industry Practice That dictates placing NEW TIRES on the rear axle of the vehicle.. Their reason is HYDROPLANING of the rear tires .. I have read several tests at Michelin proving grounds that support this claim.

The standard admits that tires on the front of a front wheel drive vehicle wear out 50% faster than the rear.. Yet they reccomend rotation every 5-6000 miles to distribute the wear evenly.. Discount Tire has turned this standard into an ART FORM..If the rear tires are better than the front (as they always will be). They refuse to rotate under the self same standard .. Thus this standard becomes self serving for Discount Stores and other characters that choose to profit from manipulating obsequious customers that take these arrogant charlatans at their word..Like wise it equates to dealers elling more tires over the period of its use.. The entire standard has become a self serving profit center for tire dealers to impose their will on their consumers..

Realities.. My experience is driving in Montana and Minneeesooda..Many many hundreds of thousands of miles in some of the worst ice and snow conditions in the USA..In my Toyota Front wheel drive I ALWAYS want traction in the front...Always ! Last winter was bad,, snow ,ice freezing rain, you name it.. Both front and rear tires slipping and sliding in predictable and unpredictable fashion all winter long.. In my 65 years I have never gone in the ditch in conditions like these..I rely on the Traction of my front tires to make corrections with the application of power and sometimes brakes and power to keep me going straight..Isn't that basic drivers education ?

To summarize, Nanny Culture has placed dictates on our society's behavior .. It will always use the banner of SAFETY FIRST to further that culture .. Companies and Industry standards have capitalised on that culture to further their profits. I believe that to be the case here.. So I remain very suspicious when people advocate something that over rides my basis of experience and common sense.. Most thinking adults that are not sheep will do the same..

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#2 Consumer Comment

"Engineer's Recommendation" easily proved false.

AUTHOR: Scott m - ()

Discount tire's web site "recommends" that tires be rotated every 6,000 miles. Discount tire refuses to rotate tires when the front tires show more wear than the rear. It is undisputed that tires wear faster in the front than in the back. it follows that if a motorist purchases four new tires at one time, then in the FIRST 6,000 miles, the front tires will ALWAYS show more wear than the rear.

From the above undisputed premises, it is inescapable that despite the 6,000 mile rotatoin recommendation, when four brand new tires are purchased at ONE TIME from Discount Tire, Discount tire will NEVER agree to rotate them, since the front tires will be more worn than the rear.

This scenario that is virtually always true therefore always directly contradicts Discount Tire's stated recommendation that tires should be rotated every 6,000 miles.

It follows that both recommendations cannot be correct.



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#3 Consumer Comment

Do better research

AUTHOR: honkalicious_198 - (United States of America)

 Auto engineers have been recommending putting newer tires on the rear of vehicles for the last 20 years. Hell just type into your search engine "INSTALL NEW TIRES FRONT OR BACK". It is extremely dangerous to have wore out tires on the back with new tires on the front. I was raised to put new tires on the front also. all I am saying is do your own research and not what someone told you once a long time ago
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#4 Consumer Comment

That explains a lot

AUTHOR: Larry - (U.S.A.)

I have been a long time customer of Discount Tire.  I especially like the fact that they tighten the lug nuts with a torque wrench instead of an impact wrench.

My observation is that any car, regardless of whether it is front wheel or rear wheel drive, puts the most stress on the front.  The front not only steers the car but also takes the brunt of the braking load.  I always put the two best tires on the front, the crappiest one becomes the spare, and the two left over go on the rear wheels.

I recall purchasing two new tires for my PT Cruiser last year and I got some resistance from the counterman when I asked that the new ones go on the front.  They did, however, put the new ones on the front as I had requested even though the salesman insisted it was a bad idea.

If this is a scam, it is going to backfire on them.  I have yet to hear any automotive engineer endorse the idea of putting the best tires on the rear.  Over the years I have heard all kinds of nonsense about tires and it sounds like someone at the corporate level has bought into a really stupid idea.
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