• Report: #518577

Complaint Review: DiscountMarineSupplies.com Discount Marine Supplies

  • Submitted: Mon, November 02, 2009
  • Updated: Thu, November 19, 2009

  • Reported By: mdx9668 — Kennesaw Georgia United States of America
DiscountMarineSupplies.com Discount Marine Supplies
not posted anywhere on website Hershey, Pennsylvania United States of America

DiscountMarineSupplies.com Discount Marine Supplies Would not respond to my numerous emails and voicemails to give me a refunded for items returned. Hershey, Pennsylvania

*Author of original report: Update to my report 518577 dated November 2, 2009

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I ordered a controller from the company in July, 2009. It took several days to get shipping confirmation from them. 


When the packages (2) arrived I opened one box to make sure the device would fit my application. It did not. I made pictures as evidence.  I emailed the company that I needed to return and asked them if they had anything else that would work. They did not.


I requested how to return and was given a link to printout directions for returns.  I followed to a "T", repackaged the one box I opened (packed much better than it arrived) and sent back via FedEx Ground.  I received a positive receipt confirmation.  Days went by and I emailed to get credit status. One person responded they did get parts and he would expedite the credit.  Never happened.


After several weeks of promised credit via email (which they finally stopped answering) I contacted my bank.  With all the evidence I had to prove my story, they reversed the charges.  After that they claimed they sent credit to my email, except they used invalid email, and it is still a mystery to me how they can credit thru email.


I have since filed a complete and very detailed report with the Georgia Dept of Consumer Affairs.  I wish them luck as this company does not, as indicated on their voice recording, answer any phone messages.  They operate via internet only and they do a d**n shabby job of that.  I would NEVER, EVER buy a thing from them again. There are reputable companies out there that will get my money.


This report was posted on Ripoff Report on 11/02/2009 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/DiscountMarineSuppliescom-Discount-Marine-Supplies/Hershey-Pennsylvania-17033/DiscountMarineSuppliescom-Discount-Marine-Supplies-Would-not-respond-to-my-numerous-email-518577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update to my report 518577 dated November 2, 2009

AUTHOR: mdx9668 - (United States of America)

As stated in my report, I filed a formal complaint with the State of Georgia Governor's Office of Consumer Affairs.  I am happy to report that I received an  action letter from them dated November 12, 2009.

They sent my complaint, with enclosures, directly to a specifically named person at Discount Marine.  In addition, they copied the report to the Bureau of Consumer Protection, Office of Attorney General, in Harrisburg, PA.  I have yet to hear anything at all from Discount.

Hopefully others will do the same, and either Discount Marine will clean up their act, or they will be shut down.  My issue was resolved by having my bank reverse charges back to Discount.   I wish others who have had similar experiences all the best in getting your situation resolved!  Tony

 

 

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